Heat Pump Maintenance in Poulsbo, WA, 98370
“Daniel was great. We’ve been using Dana’s for over 15 years and I realize things change – we used to get 2 service visits a year, went down to 1; they also used to be able to give us a closer time as to when the tech would be out but this time I called the office just to find out if they had any idea as to when the tech might arrive (due any time after 12 pm; I called about 1:30 pm) but was told they had no idea. Then all of a sudden, he showed up a little after 3 pm but no one called; he was surprised as he thought the office had contacted us – guess miscommunication between main office and techs, but he was great. He did a thorough job and was very polite. Not giving 5 stars only because no one bothered to let us know he was on his way.”