“Although it was a minor issue I am surprised that no one had ever mentioned that this thing required water during cold weather months.”
“I called having a problem with my heater. Carl answered the phone and was so helpful! He walked me through the entire process and was so amazing! I told my husband we are only using this company from now on! Highly highly recommend very happy. Thank you so so much.”
Dana's heating arranged the service fast and on time.
Thomas knew what he was doing. He answered my question. It was a good service.
Dana's installed a heat pump system for me recently. The actual install went exceptionally well and the install team was top-notch professional in all respects. A number of on-site adaptions and decisions were required based on my existing furnace location and house design. The install team kept me well informed of the issues and when a decision was required on my part, it was very clear what the decision was and the impact of each one. I cannot say enough good about the install team. The business side of the house however was lacking in a few areas. (1) Company uses Wells Fargo for financing… a nationally noted bank that has business ethic issues, questionable customer service and reputation at best. I consider any business using them to be reflected in the same light. This almost caused me to go elsewhere for the install. Only because I had the entire cost on hand did I decide to go ahead with it. (2) No on-site inspection by actual install team member. This would have made things smoother. Salesperson knows the big picture and told me of a some obvious modifications to furnace that would have to be made, but the install team got a few surprises they should really have known about before hand. Not having an pre-install look by an actual installer is a poor practice in my opinion. (3) No final, clear, itemized invoice. An invoice was provided but did not breakdown unit costs. This is more a detail I suppose but important to me. If there were half-star options I would have given them 3.5 stars, driven almost entirely by their use of Wells Fargo in financing. Other than that… I highly recommend that they have an actual installer look at a job site before the scheduled install date. I cannot praise highly enough the professionalism, work quality and care taken by all of the installation team members.
Appointment arrival was on time and service was efficient and complete.
“Wayne called 10 minutes before he arrived. Introduced himself, was professional and courteous and did my furnace maintenance as requested. There was a vibration from the front panel of the furnace and he was able to resolve that problem. I have no complaints at all.”
“Wayne called 10 minutes before he arrived. Introduced himself, was professional and courteous and did my furnace maintenance as requested. There was a vibration from the front panel of the furnace and he was able to resolve that problem. I have no complaints at all.”
“The guys were great. Appreciate the quality care, as always.”