“Called ahead, arrived explained what he would be doing, great customer service.”
“Dave performed semiannual maintenance checks of a new heat pump installation. He also answered several questions which helped me understand the system better. He knew to use non-technical terms to get through to me. I appreciate his knowledge, apparent skills, and time.”
“After many ignition switch replacements, Brian finally analyzed the problem correctly as a mismatch between the circuit board and the ignition switch. So, we are going to see if that fixes the problem. However, it took literally outside the box imaginative and engineering understanding to solve this chronic problem.”
“An emergency call had to be made by Dana’s. Unfortunately, they needed tech support which was only available by day—and it was a holiday weekend. Parts needed from the factory, but installation was successful.”
“Gary was great!
He talked me through everything, and even shared ideas about our ongoing projects around the house.”
“Brian was timely, informative, and got the job done quick! Thanks for getting me back up and running!”
“Between the young lady, I initially talked to and the professional, Chad, we had the best experience one could hope for. Thank you and God bless.”
“Our thermostat broke in early January a few hours before our daughter and baby were coming to spend two nights. Dana’s got Dave to the house within 2 hrs! Replaced the thermostat under warranty. Dave was professional, efficient and personable. We’ve been loyal customers for several years and this recent experience confirms our trust in Dana’s.”