At 8 this morning Daniel knocked on the door. He insists he was told to make me the 8:00. If I didn’t want him to work at 8:00 he would be happy to reschedule my day. He was nice and polite but …
I checked on him after 15-20 minutes. He said he cleaned the filters and it would be about 10 more minutes. I asked if he was sure – no one is done in 20 minutes. He said he would check everything and needed more time. Ok. He seemed to do his job and he cleaned up after himself.
I asked him why he pulled I to the drive when notes on my account said to back in. He said he saw all the notes after he parked.
He blames the office for his 8;00 time.
He is a very young guy.
You mostly do a great job for me since 1998.
Hope Scooter recovers soon.”
“Our electric furnace was working but seemed not very efficiently. Josh identified and resolved the issue. Great service!”
“Excellent service over many years. Including heater installation, yearly service, excellent support when issues happen -I.e. frozen exit line last winter, and most recent AC installation. Sorry I cannot recall specific names, but all technicians who have been here were knowledgeable and skilled, and customer service oriented. Thank you Danas Heating!”
“Jerry listens to what I was saying about the thermostat, and he gave me options and the pros and cons of them. Giving me the chances to make my decision. Once I made that decision. Jerry made some new settings in the thermostat, and all is good. Thanks, Jerry”
“Great job by Nick. Very professional and answered all of my questions.”
“Dana’s has been fantastic for us. They installed a complete new heat pump system 2 years ago, did a great job (including relocating the outdoor heat pump to a remote end of the home at my request), and continue to perform excellent annual checks and maintenance for us. Couldn’t be happier with their work!”
“Appointment time was from 10-2
Technician shows up at 2:10 this is Wednesday the 8th
Now Friday the 10th furnace not working. Not pushing hot air. And now I need to take more time off my job so someone can come fix whatever problem that the technician left.
Extremely frustrated with this company they do not respect their customers time, and don’t care how many days they have to miss from they’re job to wait around to have them fix a problem that wasn’t there until they came to do “maintenance”.”
“Max was extremely polite and thorough with our new system and replaced our filter even though we were prepared to do it ourselves. He explained the process, results and recommendations clearly. It was a pleasure to have him in our home.”
“On time very clear and professional – got to it and repaired what was wrong without trying to sell me a new system. Very happy with DANA heating and cooling.”
“Cameron and James came out today and cleaned the ducts in my home. They told me everything they were going to do, and showed me where they had to cut the holes and how they were going to patch them, and answered my questions. They were very professional and courteous.”