Roger K

“Dana's installed a heat pump system for me recently. The actual install went exceptionally well and the install team was top-notch professional in all respects. A number of on-site adaptions and decisions were required based on my existing furnace location and house design. The install team kept me well informed of the issues and when a decision was required on my part, it was very clear what the decision was and the impact of each one. I cannot say enough good about the install team. The business side of the house however was lacking in a few areas. (1) Company uses Wells Fargo for financing… a nationally noted bank that has business ethic issues, questionable customer service and reputation at best. I consider any business using them to be reflected in the same light. This almost caused me to go elsewhere for the install. Only because I had the entire cost on hand did I decide to go ahead with it. (2) No on-site inspection by actual install team member. This would have made things smoother. Salesperson knows the big picture and told me of a some obvious modifications to furnace that would have to be made, but the install team got a few surprises they should really have known about before hand. Not having an pre-install look by an actual installer is a poor practice in my opinion. (3) No final, clear, itemized invoice. An invoice was provided but did not breakdown unit costs. This is more a detail I suppose but important to me. If there were half-star options I would have given them 3.5 stars, driven almost entirely by their use of Wells Fargo in financing. Other than that…. I highly recommend that they have an actual installer look at a job site before the scheduled install date. I cannot praise highly enough the professionalism, work quality and care taken by all of the installation team members.”