We are growing and need more customer service personnel and technicians! We even have a trainee program for individuals who want to earn while they learn!
We Are Always Looking for Good People!
- People who want to work with a team of dedicated professionals.
- People who take pride in their work.
- People who take care of customers’ homes as if they were their own.
If you are this type of person, follow the 3 easy steps to Apply:
- Complete the Application Form Below
- Once Completed, download the Full PDF Job Application
- Email the Full Job Application PDF at "sunnyday@danasheating.com”
Current Positions Available
About Us:
Dana's Heating is a family owned and operated add-on and replacement HVAC contractor with a full service department.
We believe in training and utilize both in-house and outside sources to keep our employees as up to date as possible. We are also able to provide electrical classes that qualify for Washington State Electrical certifications (for both renewals and classroom hours for trainees) for our employees.
Responsibilities:
- Dana's Heating's Lead Installers are in charge of the complete installation of the system. A system might be a gas furnace, or a mini-split heat pump, it might be an oil furnace or an 18 SEER variable speed heat pump:
- The day typically starts with a briefing about the job to be done.
- Then assemble equipment, parts and pieces for the job, and load the truck.
- After that, go to the job site and perform the work in an efficient, safe manner.
- Finally, when the job is finnished, return to the shop, clean the truck and restation it for the next day.
- Our Lead Installers are also responsible for the training and progressive improvement of their helpers (apprentices).
Requirements:
- Experience performing all facets of HVAC installations.
- Own basic tools of the trade.
- Have basic understanding of ductwork and air flow.
- Ability to build sheet metal transitions.
- Ability to run refrigeration line sets.
- EPA Refrigerant handling certification.
- Have basic understanding of electrical circuits.
- Clean driving record.
Wage Range:
$26 - $40/Hour
Bonus Points:
- Washington State 06a or 06b low voltage electrical license.
- NATE certifications are highly valued.
- Understand and are comfortable with the latest technology (mini-splits, variable speed equipment, etc.).
Perks:
Dana's Heating is a union shop. As such, we offer a dynamic benefit package including:
- Competitive wage.
- Family medical plan with company paid premiums.
- Family dental plan with company paid premiums.
- Family vision plan with company paid premiums.
- Paid vacation.
- Company funded pension plan.
Click Here to Apply
About Us:
Dana's Heating is a family-owned and operated add-on and replacement HVAC contractor with a full-service department. We believe in training and utilize both in-house and outside sources to keep our employees as up-to-date as possible.
Responsibilities:
Dana's Heating's Install Helpers are tasked with assisting the Lead Installer with the complete installation of the system. A system might be a gas furnace or a mini-split heat pump, it might be an oil furnace or an 18 SEER variable speed heat pump:
- The day typically starts with a briefing about the job to be done by the Lead Installer.
- Then assemble equipment, parts, and pieces for the job.
- After that, go to the job site and perform the work in an efficient, safe manner with direction from the Lead Installer.
- Finally, when the job is finished, return to the shop, clean the truck, and prep it for the next day.
- Our Install Helpers also receive training and should show progressive improvement from their Lead Installer.
Requirements:
- Willingness to learn in an "on-the-job" environment.
- Clean driving record.
Wage Range:
- $18 – $25/Hour
Bonus Points:
- Washington State 06a or 06b low voltage Electrical Trainee card.
- Experience performing all facets of HVAC installations preferred.
- EPA Refrigerant handling certification.
- Own basic tools of the trade.
- Have a basic understanding of ductwork and airflow.
- Have a basic understanding of electrical circuits.
- Understand and are comfortable with the latest technology (mini-splits, variable speed equipment, etc.).
- Understanding of FieldEdge dispatch sofware and iPadOS
Perks:
Dana's Heating is a union shop. As such, we offer a dynamic benefits package including:
- Family medical plan with company-paid premiums.
- Family dental plan with company-paid premiums.
- Family vision plan with company-paid premiums.
- Paid vacation.
- Company-funded pension plan.
Click Here to Apply
About Us:
Dana's Heating is a family-owned and operated add-on and replacement HVAC contractor with full service and maintenance departments.
We believe in training and utilize both in-house and outside sources to keep our employees as up-to-date as possible. We are also able to provide electrical classes that qualify for Washington State Electrical certifications (both renewals and classroom hours for trainees) for our employees.
Responsibilities:
Dana's Heating's maintenance technicians are responsible to understand the complete system from the maintenance perspective. A system might be a gas furnace or a mini-split heat pump, it might be an oil furnace or an 18 SEER variable speed heat pump.
Our technicians perform a variety of maintenance tasks to do what is best for the customer and the equipment. This may include, but not be limited to:
- Suggest proactive repairs when it might help the customer.
- Suggest enhancements to the system.
- Recommend replacement when necessary.
Our maintenance technicians are also responsible to attend training and show progressive improvement toward becoming service technicians.
Requirements:
- Clean driving record.
Wage Range:
- $18 - $25/Hour
Bonus Points:
- Own basic tools of the trade.
- Have basic understanding of ductwork and airflow.
- EPA Refrigerant handling certification.
- Have basic understanding of electrical circuits.
- Experience performing all facets of HVAC service and maintenance
- Washington State 06a or 06b low voltage electrical license.
- NATE certifications are highly valued.
- Understand and are comfortable with the latest HVAC technology (mini-splits, variable speed equipment, etc.).
Perks:
Dana's Heating is a union shop. As such, we offer a dynamic benefits package including:
- Competitive wage.
- Family medical plan with company-paid premiums.
- Family dental plan with company-paid premiums.
- Family vision plan with company-paid premiums.
- Paid vacation.
- Company funded pension plan.
Click Here to Apply
About Us:
Dana's Heating is a family owned and operated add-on and replacement HVAC contractor with a full service department.
We believe in training and utilize both in-house and outside sources to keep our employees as up to date as possible. We are also able to provide electrical classes that qualify for Washington State Electrical certifications (both renewals and classroom hours for trainees) for our employees.
Responsibilities:
Dana's Heating's service technicians are responsible to understand the complete system from diagnostic, service, and maintenance perspectives. A system might be a gas furnace, or a mini-split heat pump, it might be an oil furnace or an 18 SEER variable speed heat pump.
Our Technicians perform a variety of service tasks to do the "right thing" and what is best for the customer. This may include, but not be limited to:
- Repairs when needed and that make sense.
- Proactive repairs when it might help the customer.
- Enhancements to the system.
- Recommend replacement when necessary.
Our service technicians are also responsible for the training and progressive improvement of our maintenance technicians.
Requirements:
- Experience performing all facets of HVAC service and maintenance.
- Own basic tools of the trade.
- Have basic understanding of ductwork and air flow.
- EPA Refrigerant handling certification.
- Have basic understanding of electrical circuits.
- Clean driving record.
Wage Range:
- $26 - $34/Hour
Bonus Points:
- Washington State 06a or 06b low voltage electrical license.
- NATE certifications are highly valued.
- Understand and are comfortable with the latest HVAC technology (mini-splits, variable speed equipment, etc.).
- Understanding of FieldEdge dispatch sofware and iPadOS
Perks:
- Dana's Heating is a union shop. As such, we offer a dynamic benefit package including:
- Competitive wage.
- Family medical plan with company paid premiums.
- Family dental plan with company paid premiums.
- Family vision plan with company paid premiums.
- Paid vacation.
- Company funded pension plan.
Click Here to Apply
Job Description:
Phone Customer Care Representative
Join the Dana's Heating Team
A Family-owned and operated HVAC Company with a full Service and installation department.
If you enjoy helping others and a fast-paced environment, you might be a fit for Dana’s Heating's Customer Service Team. Taking a high volume of inbound calls, you’ll support our customers by servicing their unique needs while also offering additional products and services. Successful candidates have customer service experience, can multitask, and be able to navigate through multiple computer programs. Dana’s Heating will provide paid on the job training along with continued coaching, so you will feel confident serving our customers.
Location
2181 Chico Way NW
Bremerton, WA 98312
Wage
$17 - $27. /Hr.
With starting pay of $17 per hour and up – Growth in pay is determined by providing excellent customer service, learning, growing in skill level, and having a can-do attitude.
Responsibilities
- Answering high volume inbound calls from customers regarding inquiries or scheduling appointments. Prioritize calls accordingly.
- Enter, review, and update Customer accounts.
- Routing Customer calls to appropriate departments.
- Understand the skill level of the technicians, evaluate the needs of the customer and be able to match the right technician to every job for maximum results.
- Understand and use our dispatching software.
- Respond to customer requests.
- Support customer inquiries and needs by answering questions regarding services provided, rates, billing questions, and some general HVAC information.
- Contact customers throughout the day to schedule appointments and/or confirm appointments.
- Additional duties as assigned.
Requirements
- Answer phones in a polite and timely manner.
- Must enjoy talking to people on the phone and communicate well.
- Have basic knowledge of keyboarding computer skills.
- Demonstrated patience, empathy, and strong time management and organizational skills.
- Motivated to work independently and multi-task.
- Be professional and establish customer rapport, encouraging repeat business.
- Ability to handle stressful situations appropriately.
- Evenings and Weekends as needed (On Call Rotation).
- Positive Attitude, team player.
Benefits
We offer great benefits to our employees to show our appreciation for their hard work.
Dana's Heating, office staff benefit package including:
- Competitive wage.
- Employee Medical, Dental, and Vision plan with Company paid premiums.
- Paid Vacation after 1 year employment.
- New Year’s Day, Memorial Day, The Fourth of July, Labor Day, Thanksgiving, and Christmas are Paid Holidays After 90 Days of Employment.
- Aflac Insurance Offered for Added Health Protection.
As a Customer Service Representative, you will play a crucial role in ensuring our customers receive top-notch support and assistance.
Join our great team of co-workers in an excellent working environment!
Equal Opportunity Employer.
Click Here to Apply
Apply Now
* indicates required fields