Archives: Reviews
“Very professional, showed me how to clean the filters. Cleaned up the vents, and didn't mind my crazy dog barking.
Thank you, will call you again next year!”
“Appointment happened in a very timely manner and was completed very professionally from phone call to leaving a bid. I was informed of several options and each option was explained. My needs were listened to and solutions were presented. I am very pleased with what I just experienced.”
“No complaints….timely, efficient, friendly and informative”
“We had a wonderful experience. George was great. He arrived on time, provided a detailed explanation of the process, equipment required, and provided a competitive quote. No surprises, no up sales. Very professional.”
“They explained what (and why) they were doing and were polite and courteous. Job well done.”
“Elias was efficient, courteous and got the heat repaired in record time. We are very grateful!!”
“Elias was prompt and professional. He skillfully identified the concern with my furnace. He explained in laymen’s terms the part needing replacing and was able to find it and establish a repair time line all on 30mins. Excellent!!”
“As always, the service is excellent, the people, courteous and helpful..
Thanks, Dana’s…. You’re the best.!”
“As always, a great experience start to finish. I appreciated Rick’s ability to explain to me what I think of as complicated in way easy to understand. Thanks for the great job well done!”
“Josh was very helpful and pleasant. Took care of the issue and cleaned up the area. Would always trust him with any future issues”
“Very qualified, friendly and professional installers! I wish I could remember all their names and thank each of them for their on-time and efficient work! Problems were handled without hesitation and overall Dana Heating was true to their 100% satisfaction motto. Highly recommend!”
“Tristan did the maintenance on my heat pump/oil furnace thoroughly & efficiently.”
“Not sure which Nick did our annual service on heat pump. He was informative and helpful. Answered our questions. The refrigerant needed topping up and was covered by warranty. A reminder of importance of regular maintenance.”
“Jason was great.. Tell Bryan he was a lot better than he was . Thanks Edwin”
“Josh was a 10!! So thoughtful and careful….please give him a raise!”
“As usual, the service was flawless. Nick J did a great job.”
“I’m always very happy with service from Dana. Today was no exception. Nick arrived when scheduled, completed the annual service, discussed findings, and satisfactorily answered all of my questions about my aging system. Happily, everything is looking good for another year. Thank you, Dana Heating, for keeping my heat pump in excellent condition.”
“Very efficient and knowledgeable. Answered all my questions and explained what he did and the results. Call when he was 10 minutes out arriving during the set time slot. I’m extremely happy with the service and tech. Well done! He made it so easy to recommend Dana!”
“Elias was quick, thorough, and professional. We appreciate his efforts and thank him for restoring our heat!”
“Very polite and friendly staff. Josh explained things very well and very willing to answer all my questions . Very knowledgeable .”
“Cameron and James did a great job! They were super patient and willing to answer all my questions. This was a new process for me so I had a lot of questions. I totally appreciated these two!”
“Jain was very polite and worked efficiently. We have never been dissatisfied with Dana’s employees or the work they performed.”
“Max is a very professional, knowledgeable tech! He methodically diagnosed our issue, determined that we had 100% warranty coverage and efficiently proceeded to make the necessary repairs. He also provided me with a professional, comprehensive tutorial on our heat pump system., informed me of the proper maintenance and timing and generally exceeded my expectations!!
I would wholeheartedly recommend Dana’s to anyone in need of professional HVAC services!!”
“Excellent diagnosis of the problem. Very knowledgeable and courteous.”
“Third year using Dana’s Heating and Cooling for our heat pump service and will continue. Service is prompt and thorough.”
“Zack was very professional and courteous explaining the offered systems. He listened to my concerns about longevity and service after the installation. We really appreciate the quick turnaround for installation as we have been without heat since the end of January and it’s the middle of February…. Thank you and looking forward to a seamless install.”
“Very efficient and nice customer service . The technician was very informative. I didn’t get the technicians name .. but he was very nice”
“Starting with the George providing us with AC/Heating options for our home. The no pressure sales made it easy for my Wife and I to decide which option we wanted. The install team was professional, explained all the steps and left the house clean even dealing with it snowing all day during the install.
I would recommend this team to everyone.”
“Very friendly and on time for the work. Took great care in protecting the carpet and floor. Very satisfied with the work that Rick performed. Look forward to having him perform future maintenance.”
“Haven’t experienced any better. Always excellent.”
“Daniel was on time, worked hard, and was very polite and professional. He is a very good independent worker.
Thank you!”
“Thank you for coming out so quickly when we had no heat. Rick did a thorough job and was very professionall”
“Scooter is our maintenance guy. He is ill. I spoke to Carl last evening to verify our mid day time. After 10. He told me Jerry would be coming after 10. Very nice conversation.
At 8 this morning Daniel knocked on the door. He insists he was told to make me the 8:00. If I didn’t want him to work at 8:00 he would be happy to reschedule my day. He was nice and polite but …
I checked on him after 15-20 minutes. He said he cleaned the filters and it would be about 10 more minutes. I asked if he was sure – no one is done in 20 minutes. He said he would check everything and needed more time. Ok. He seemed to do his job and he cleaned up after himself.
I asked him why he pulled I to the drive when notes on my account said to back in. He said he saw all the notes after he parked.
He blames the office for his 8;00 time.
He is a very young guy.
You mostly do a great job for me since 1998.
Hope Scooter recovers soon.”
“Our electric furnace was working but seemed not very efficiently. Josh identified and resolved the issue. Great service!”
“Excellent service over many years. Including heater installation, yearly service, excellent support when issues happen -I.e. frozen exit line last winter, and most recent AC installation. Sorry I cannot recall specific names, but all technicians who have been here were knowledgeable and skilled, and customer service oriented. Thank you Danas Heating!”
“Jerry listens to what I was saying about the thermostat, and he gave me options and the pros and cons of them. Giving me the chances to make my decision. Once I made that decision. Jerry made some new settings in the thermostat, and all is good. Thanks, Jerry”
“Great job by Nick. Very professional and answered all of my questions.”
“Dana’s has been fantastic for us. They installed a complete new heat pump system 2 years ago, did a great job (including relocating the outdoor heat pump to a remote end of the home at my request), and continue to perform excellent annual checks and maintenance for us. Couldn’t be happier with their work!”
“Appointment time was from 10-2
Technician shows up at 2:10 this is Wednesday the 8th
Now Friday the 10th furnace not working. Not pushing hot air. And now I need to take more time off my job so someone can come fix whatever problem that the technician left.
Extremely frustrated with this company they do not respect their customers time, and don’t care how many days they have to miss from they’re job to wait around to have them fix a problem that wasn’t there until they came to do “maintenance”.”
“Max was extremely polite and thorough with our new system and replaced our filter even though we were prepared to do it ourselves. He explained the process, results and recommendations clearly. It was a pleasure to have him in our home.”
“On time very clear and professional – got to it and repaired what was wrong without trying to sell me a new system. Very happy with DANA heating and cooling.”
“Cameron and James came out today and cleaned the ducts in my home. They told me everything they were going to do, and showed me where they had to cut the holes and how they were going to patch them, and answered my questions. They were very professional and courteous.”
“Arrived in between the hours promised. Quickly started to trouble shoot the problem. Found out that my heat air pump is bad and needs to be replaced. He then worked to get my furnace working again, trouble shot and found out that the valve was bad. And took time to explain the choices I had at the time. I went with getting the valve replaced, so that I have heat during the winter. But I will be contacting them to get an estimate on the heat air pump.”
“Max came out to do maintenance after we thought there might be a leak. He was kind, courteous, patient, quick, professional, and had such a positive attitude. This is our third experience with Dana’s, and we will keep coming back! Your service, professionalism, and expertise are top notch. Truly a blessing. Thank you for everything you do!!”
“Jerry is super friendly and conscientious, and he always does great work!”
“On time, knowledgeable, friendly, and worked up and clearly explained the bid in person.”
“Nick was courteous and friendly. He listened to the questions I had and provided answers. He fixed an issue I had with the thermostat settings. He went over what he worked on and gave me a report on the system. He was knowledgeable and thorough.”
“When your packed schedule meant the prospect of a week without heat, your people made the effort to find a way to squeeze us in immediately. Tom, who was both personable and conscientious, did an excellent job restoring the health of our furnace.”
“great service. arrived on time. thoroughly checked my system (found no problems). Answered all my questions. He was very courteous.”
“Although it was a minor issue I am surprised that no one had ever mentioned that this thing required water during cold weather months.”
“I called having a problem with my heater. Carl answered the phone and was so helpful! He walked me through the entire process and was so amazing! I told my husband we are only using this company from now on! Highly highly recommend very happy. Thank you so so much.”
Dana's heating arranged the service fast and on time.
Thomas knew what he was doing. He answered my question. It was a good service.
Dana's installed a heat pump system for me recently. The actual install went exceptionally well and the install team was top-notch professional in all respects. A number of on-site adaptions and decisions were required based on my existing furnace location and house design. The install team kept me well informed of the issues and when a decision was required on my part, it was very clear what the decision was and the impact of each one. I cannot say enough good about the install team. The business side of the house however was lacking in a few areas. (1) Company uses Wells Fargo for financing… a nationally noted bank that has business ethic issues, questionable customer service and reputation at best. I consider any business using them to be reflected in the same light. This almost caused me to go elsewhere for the install. Only because I had the entire cost on hand did I decide to go ahead with it. (2) No on-site inspection by actual install team member. This would have made things smoother. Salesperson knows the big picture and told me of a some obvious modifications to furnace that would have to be made, but the install team got a few surprises they should really have known about before hand. Not having an pre-install look by an actual installer is a poor practice in my opinion. (3) No final, clear, itemized invoice. An invoice was provided but did not breakdown unit costs. This is more a detail I suppose but important to me. If there were half-star options I would have given them 3.5 stars, driven almost entirely by their use of Wells Fargo in financing. Other than that… I highly recommend that they have an actual installer look at a job site before the scheduled install date. I cannot praise highly enough the professionalism, work quality and care taken by all of the installation team members.
Appointment arrival was on time and service was efficient and complete.
“Wayne called 10 minutes before he arrived. Introduced himself, was professional and courteous and did my furnace maintenance as requested. There was a vibration from the front panel of the furnace and he was able to resolve that problem. I have no complaints at all.”
“Wayne called 10 minutes before he arrived. Introduced himself, was professional and courteous and did my furnace maintenance as requested. There was a vibration from the front panel of the furnace and he was able to resolve that problem. I have no complaints at all.”
“The guys were great. Appreciate the quality care, as always.”
“Dana’s services our oil furnace every year and the process and service is outstanding! Our oil furnace is about 24 years old and doing wonderful. The techs are very professional and always take time to explain how the system is functioning. Would highly recommend Dana’s to anyone.”
“Dana’s replaced my furnace last year. I was so impressed that I went back to them to replace my heat pump. I requested that George come back for my estimate because he did such a thorough job last year. The installation crew arrived on time went right to work. They were professional and hard working. The installation was flawless including the cleanup. I highly recommend Dana’s.”
“Max C. is an excellent technician and explained every detail. He repaired my furnace and worked on it until the problem was solved. I so much appreciate his time and patience! Thank you!”
“Max C. is an excellent technician and explained every detail. He repaired my furnace and worked on it until the problem was solved. I so much appreciate his time and patience! Thank you!”
“The job was performed quickly and on-time. The technicians were extremely polite and helpful.”
“Roger came out to look at replacing furnace venting and helped me narrow down the problem quickly. Friendly, knowledgeable and professional.”
“Max and Brian provided outstanding service. Brian was in training and Max was careful to explain steps he was taking during troubleshooting my system and diagnosis if and adding refrigerant to my system. This was very refreshing to see as it helps insure Dana’s Heating and Cooling will be able to provide this same level of high quality on into the future. Very happy with the service I received.”
“Josh and Tristan were friendly, professional and thorough. I appreciate their expertise.”
“Very thorough, pleasant, worked quickly, answered questions we had. I know his name was Ryan but didn’t get the last name. He was knowledgeable and a good employee to represent Dana’s
Jay A
Tahuya, Wa 98588″
“Excellent service! Our tech was courteous & efficient! Advised us on a couple of things..explaining reason for it! Have never had an issue with your service!”
“From the initial call to schedule to the actual maintenance appointment everyone was so easy to work with, kind, not pushy. I appreciate you all very much!”
“I felt comfortable knowing I had a thorough inspection in a new dwelling.”
“Daniel was friendly, most efficient and competent. Would definitely prefer that he perform our annual servicr”
“For my yearly service, showed up at expected time, with a call ahead of time. Nice young man. Knew his job. Careful to keep house clean after going underneath which we really appreciate. Good job.”
“I have been with Dana's for over 15 years. They have always been thorough and professional.”
“Dana's Tach are always fast, clean and efficient and keep a tidy workplace. Scooter was no exception. I am very happy with Dana's service and will continue to use them in the future.”
“Vanessa helped me get our service date scheduled while accessing clear notes from Brian(service manager) regarding an insulation issue on the exit line, and getting this fixed on the same regular service visit. We appreciate your service! Thank you!”
“I want to express how happy we are with the overall experience of the work and installation. Your team was professional, informative, and skilled in their craft. They were attentive to cleanliness and ensured a clean environment for us after each day of installation. The cooling part of the system is working fantastically, and we will recommend your team to everyone we know.
Further, I want to express our happiness with the dedication the whole team gave to our project. The temperatures were very high during the installation, and it must have been over 140°F in the attic crawl space. Overall, I would say it was not an easy job, but your team worked very hard and got it done.”
“Greg arrived early, addressed the problem efficiently and thoroughly, and was pleasant, knowledgeable, and very helpful with my questions. Outstanding!”
“I received an estimate for ac installation from Roger. He showed up on time and was very helpful in explaining the install process, cost and financing options. He was not pushy when I said I would need to hold off on an install and was friendly and professional.”
“Dana’s is my heating and AC go to. They’ve installed and maintained multiple systems in my home over the years. They are courteous and respectful and very very thorough. I highly recommend them!”
“Nick J did an excellent job servicing our: furnace, tankless hot water heater, air conditioner, and mini split systems. He was through and explained everything he was going to do, what he was doing, and what he did when he was done. I had a few questions that he gave met complete answers to able to translate technical speak into laymen’s terms. Overall a great experience!”
“Very professional and thorough service. Highly recommend!!!”
“Jerry came today to install a new water heater. He was so nice! Extremely professional, explained everything, and just really nice. It was a pleasure having him in our home for a few hours. Thanks Jerry!”
“Max was very helpful and knowledgeable. Appreciate his time and expertise in seeming to fix our problem.”
“Brianna provided wonderful service in getting our emergent issue scheduled for resolution within hours of our call for help. James was here promptly and exceeded even the usual high standards of expertise, professionalism, and diligence that we have come to expect from the folks at Dana’s. I can’t recommend this organization highly enough, and we continue to be very grateful that we started working with them almost eight years ago.”
“Max was extremely professional, friendly, and thorough.”
“Greg was very professional and knowledgeable and we will be requesting him in the future for any ssrvice that we require”
“My overall experience with Dana’s Heating has been very good. Today I had a maintenance appointment. Max was my technician he was efficient and very professional . He did a complete inspection of my equipment to make sure it was working as it should be.
All Dana’s staff have been friendly and professional. I am very please with there work and service.”
“My overall experience with Dana’s Heating has been very good. Today I had a maintenance appointment. Max was my technician he was efficient and very professional . He did a complete inspection of my equipment to make sure it was working as it should be.
All Dana’s staff have been friendly and professional. I am very please with there work and service.”
“My overall experience with Dana’s Heating has been very good. Today I had a maintenance appointment. Max was my technician he was efficient and very professional . He did a complete inspection of my equipment to make sure it was working as it should be.
All Dana’s staff have been friendly and professional. I am very please with there work and service.”
“My overall experience with Dana’s Heating has been very good. Today I had a maintenance appointment. Max was my technician he was efficient and very professional . He did a complete inspection of my equipment to make sure it was working as it should be.
All Dana’s staff have been friendly and professional. I am very please with there work and service.”
“Max was great. Very thorough and answered my questions with ease. I would recommend highly. I have used Dana’s for a few years and trust them to provide me with great service. Always a pleasure.”
“Jerry was bright, courteous, and very knowledgeable. He answered all my questions and I learned some things during his visit. My furnace and heat pump system was in good hands for its yearly maintenance. Thanks, Jerry! “
“Rick has been performing the annual maintenance of our heat pump for many years. During this period his service has been outstanding. Consequently, we always request that he be the technician that is assigned to our job.
He calls to let us know when he’s coming,
arrives on time, quietly performs the necessary checks of our system, and informs us of the status of our unit before billing us and leaving.”
“Matt was very thorough and personable”
“Matt was very thorough and personable”
“We scheduled our annual maintenance inspection on our HVAC system. Your technician, Jerry, was there on time, did an outstanding job, answered all of our questions, and maintained a clean worksite. It was a pleasure working with him”
“James K is a wonderful service person. It took him forever to get through the traffic this morning and he was in such a good mood when he got here. He found the issue with my furnace and it took him a while. He serviced both appliances and did a wonderful job! Thank you.”
“Very helpful, thorough and courteous technician. Thank you!”
“The installation of a new heat pump for our home was great. The team was professional, they cleaned up everything after it was installed and answered all of our questions. From the beginning of the process with a quote to the installation it was a smooth process. Highly recommend Dana’s Heating & Cooling.”
“The installation of a new heat pump for our home was great. The team was professional, they cleaned up everything after it was installed and answered all of our questions. From the beginning of the process with a quote to the installation it was a smooth process. Highly recommend Dana’s Heating & Cooling.”
“Josh was well presented, respectful, and a pleasure to have as a service technician. He was very thorough and gave a verbal review of the HVAC system status. Would like to have Josh return for future maintenance services.”
“Tech was on time and friendly, service was professional.”
“Jerry was friendly and professional and we are so happy to have our tank working again!”
“We enjoyed working with our tech and he was very knowledgeable and honest with us as we discovered the problem with our unit.”
“Rick was competent and did his job efficiently. He spent time with me answering questions and providing information. Thanks, Rick. We appreciate you”
“Dakota was very helpful in helping figure out why our furnace doesn't always work when we're using our standby generator for electrical power. He extended his working day to be able to fit us into the scheduled appointment rather than asking us to reschedule for a later day. We wish all service technicians would be as thoughtful as this.”
“Josh conducted himself in a professional manner during the annual maintenance visit.”
“I would like to thank Dana’s Heating & Cooling for all there professional workers who solved a problem we had been having with our old oil furnace. They were on time, precise, and took pictures to show us the problems. A special thanks to David Jairl for answering all my questions, promptly scheduling service, and his extensive knowledge of oil furnaces! Good work from all .”
“Very happy with the service, I can always trust Dana’s crew for their ability , knowledge and honesty.”
“Max,
Was very helpful and did an excellent job cleaning and servicing our mini split system. I would highly recommend him.
Kim and Al Morgan”
“Provided assessment for a new heat pump install. Very thorough and knowledgeable.”
“Nick was on time, polite and informative when explaining maintenance issues on our equipment. Great job.”
“On time. Checked everything. Work completed in about an hour. Great notes and documentation of findings. A great experience.”
“Elias is pleasant and is knowledgeable about our system. Also even though Dave is retired, he provided excellent service over a number of years. Don’t use this for advertising”
“Dana employee was extremely professional and informative on our heat pump/air handler.”
“Nick performed excellent service on our gas furnace and heat pump. He was friendly and left the work area in pristine condition.”
“Excellent service, I have been using them for years. Always on time, excellent communication, and always explain everything to me. 100 percent recommend !!!!”
“Max was EXCEPTIONAL! We have always been satisfied with service and maintenance by Dana's, however, Max was EXCEPTIONAL and excellent! If we could request him for every future service/maintenance, we would. Kind, professional, knowledgeable, and carried integrity in his work. He answered any questions we had, and went above and beyond to do a thorough job.”
“As usual, the technician was knowledgeable and thorough his work was very detailed. I highly recommend Dana’s.”
“Josh was professional, knowledgeable, and very friendly. Explanations were excellent. Superb Dana’s Heating serviceman. Would recommend him.”
“Josh was professional, knowledgeable, and very friendly. Explanations were excellent. Superb Dana’s Heating serviceman. Would recommend him.”
“Sales, communications, and services were all performed in a timely and efficient manner. Would highly recommend Dana for HVAC needs!”
“We appreciated the knowledgeable, quick service replacing a failing furnace part, and friendly advice for keeping all running smoothly.”
“Greg is knowledgeable, very personable and has an outgoing personality. Thank you Dana Co and Greg “
“I requested that someone come out and look at my existing system and determine what I needed for a heat pump
installation. David came out the same day and arrived on time and with a great attitude (I am a Gen. contractor) and
have lots of experience with vendors and sub-contractors. He was very well versed in the matters at hand and very
detailed in his approach. He answered all my questions and offered some very good and insightful ideas on how to
approach my unique HVAC existing conditions…….”
“Troubleshot the locked motor and found low pressure in the system. Ruled out leaking (refrigerant) somewhere in the piping. A leak detector test equipment was used. Could not locate the problem. Injected Freon and dye in the system to pinpoint the location of leak. Will check back with the tech.
Useless detector? And I had to pay extra to find where the leak is located in few months.”
“Nick was very polite and knowledgeable at his job. He explained everything I needed to know and answered all my questions.”
“Nick did a great job diagnosing one concern I had plus the annual checkup.”
“Roger was very easy to talk with. Explained things well.”
“Excellent service included thorough check of heating and cooling system, discussion of findings and recommendations for necessary repairs.”
“Mike was very thorough in his analysis, explained everything and I was very confident after his visit. Always happy with the support we get from Dana.”
“A GREAT OVERALL SURVEY OF SYSTEM AND ANSWERED ALL MY QUESTIONS AND WAS A GOOD SYSTEM WORKER. THANKS”
“Tom checked our system and answered all of our questions. We appreciate his knowledge and skill. Our furnace is working great again. Highly recommend. Thank you.”
“Always professional and prompt service. The technicians are great and explain everything in detail.”
“Justin dug into the problem, tested every possible source of it, and persisted until even the last, obscure reason for it had been conquered. Great service.”
“Roger was very knowledgeable, answered all our questions, and was very personable.”
“Elias was super helpful and professional. He gave us several options and was completely honest about each. He was cognizant of financial issues and let me make the decision without any influence. I will definitely call Dana’s again for further assistance when needed”
“The technician could not answer my questions. As far as I can tell, he performed the required maintenance.”
“Very pleased. On time. Had part for unexpected repair on the truck. Left no mess. He email me the paperwork.”
“Polite, efficient, knew what he was doing.”
“Prompt, professional, polite, pleasant, helpful, informative, your service people are unparalleled.”
“Great service as usual, you don’t even know they are here.”
“Great service as usual, you don’t even know they are here.”
“Tom was phenomenal. He was informative, kind and courageous. He fixed my gas furnace within 15 minutes. Very knowledgeable and educated me on my filters.”
“Courteous, kind, efficient, smart can’t say enough good things would definitely recommend Greg in the future. Thanks for the quick service, same-day appointment
Great job!!”
“Josh was able to answer all our questions.”
“Justin did the yearly maintenance for my heat pump today. He was polite and knowledgeable about my system, and showed me how to set the time on my thermostat! Thank you for the reliable service!”
“Brian came to look at our furnace water exit line to find a solution to the line freezing in cold weather. We appreciate his expertise in problem solving and his positive and supportive customer service demeanor. We look forward to learning what we may be able to do to prevent this from happening again. Thank you Brian!”
“Tom was very professional and courteous. Arrived on time and immediately went to work to diagnose the issue.”
“Tom did an amazing job diagnosing the problem with our furnace. He was thorough and professional. He found a couple of things that were not set correctly when the furnace was installed last April. I think you should consider having a tech do a follow up on all of your installations to verify that the wiring, gas pressure, etc are correct. I still think that Dana’s is the best.”
“Justin could not have been nicer or more professional. His knowledge led him directly to the issue. He addressed it seamlessly and professionally. A+”
“Justin could not have been nicer or more professional. His knowledge led him directly to the issue. He addressed it seamlessly and professionally. A+”
“Justin upholds what my experiences have been with Dana’s Heating. He is friendly, knowledgeable, professional and honest.”
“I hope I have the name correct. He was very professional and knowledgeable and tolerated our puppy!”
“Nick was right on time and quickly completed the annual maintenance. He explained everything thoroughly and answered all of my questions. Very helpful and professional.”
“I’ve used Dana’s service for thirty years. They are consistently responsive, professional and thorough in providing both new furnace units, heat pumps and maintenance. Highly recommend them to everyone.”
“Nick was great. Friendly, despite my obnoxious dogs, thorough, efficient and respectful of my property. I’m very pleased.”
“Nick was great. Friendly, despite my obnoxious dogs, thorough, efficient and respectful of my property. I’m very pleased.”
“Scooter was professional and efficient with our service. Thank you very much.”
“Very knowledgeable and friendly young man. He was very respectful of our home and completed the work in a highly efficient manner.”
“Both gentlemen were nice, and answered all my questions. They worked around my dogs and understood concerns for keeping them in their kennel/bedroom.”
“Tom was extremely professional and we always trust Dana’s to do our installation and maintenance.
Tom was a great representative of your company.”
“Rick was great, never gave up until he found the issue and repaired it. we appreciate the great service. Thank you!”
“Always a good experience. We rely on Dana’s to keep all our HVAC systems in prime condition.”
“Personable and reliable service! All questions answered and everything updated for another year.”
“Greg was amazing. He didn’t give up until we had heat. He took the time to explain everything to me so I understood what was happening. Great service. Thanks”
“Dana put my furnace in just about 20 years ago. They come to clean and maintenance it every year. They are on time – do the job and clean up after themselves- they are trustworthy. But, they are expensive.”
“He spent the necessary time in very cold weather to get this done. Friendly and outgoing. All around, very good service!”
“Pleasant young man. Considerate, polite. Answered all my questions. Efficient”
“I had to be his last customer after a long day; Josh (hope this is the right guy) was friendly, knowledgeable, and clean.
Also quite tall!”
“Friendly, explained everything, Had helpful explanations. I would definitely have him back.”
“I called and they showed up the next afternoon and fixed the problem.”
“Great work. Diagnosed the issue and resolved it quickly.”
“Outstanding and very knowledgeable technician! Polite and friendly”
“Outstanding work on both our furnace! Great personality!”
“Used Dana’s today to find where we have a gas leak. Very quickly found the valve in the furnace is not closing all the way. Parts department is closed till Monday but hopefully they can get a new valve in soon. Todays service was quick, efficient and informative. Aloha”
“Wouldn’t go anywhere else. Always a great experience, super professional and great service.”
“Great service and top service techs.”
“Great customer service. Friendly and knowledgeable employees.”
“Coldest days of the year and our furnace isn’t functioning like it should. One call and we were assigned a day and time for tech to come out. They also tried to determine the cause over the phone. Our tech, Greg arrived at the appointed time and day, plus called when he was on his way. He was very polite, efficient and showed and explained to us what was wrong. Then he fixed the problem. Love this company and personnel.”
“He did a good job and I appreciate prompt service. He was professional and knew his business and I liked the results”
“The technician was as helpful as he could be in spite of our having an unsupported model of condenser and coil. He was unable to service our system but shared options for us to explore. We appreciate the advice.”
“Josh is bright and personable and provided excellent service.”
“Very knowledgeable, polite, and informative. Very impressed with the thorough inspection”
“Outstanding service. Rick was very good at explaining the issues with our furnace. He also took time to ensure we understood other options for our older system. Super impressed with Ricks professionalism.”
“Prompt, thorough, and professional, Dana’s workforce continues to instill confidence and trust in their products and services.”
“I couldn’t ask for better service: thorough, on-time, happy to explain work needed, efficient… and pleasant!”
“Excellent service. Friendly and knowledgeable. David took the time to work on my filter and quote a service for a new HVAC.”
“On time, knowledgeable and efficient with excellent work and clean up.”
“Nick was very professional, friendly and respectful of my home. He also gave me some helpful hints on maintaining my system.”
“Dana’s Heating and Cooling is a great company with excellent customer service. I would highly recommend them to anyone.”
“Nick J is on time, very professional. He really take time make sure everything is working properly. I am very happy with his service.”
“What a nice person! He was efficient, great about explaining things and very polite. Thank you Nick!”
“Great technician – on time, friendly, informative, great all around experience.”
“I just recently had a wonderful service call experience from technician, Josh P. On his way to my appointment he made a courtesy phone call to give me his ETA before arriving which is always a good sign of the professionalism of the company and the techs. Josh P was very friendly, polite and knowledgeable as he performed the annual preventive maintenance on my two ductless mini-split HVAC units. Of course he did a great service to me to keep me warm in the cold house as well as nice and cool throughout our brief two months of summer. Thanks again to tech Josh P and the wonderful staff at Dana's Heating and Cooling. Cheers”
“Dana’s has done a great job for us , we use them every year, fast, efficient and take care of things the way you’d expect”
“Greg is fantastic!!! Thorough, knowledgeable, and efficient, with great customer service.
Overall experience was tremendous!!! Highly recommend Greg.”
“Nick did a fine job reviewing our new system and checking all aspects and operation.Very good employee and explained all aspects of his check up. Look forward to seeing him in 6 months . Thanks for a great service follow up.”
“The technician was on time, professional and friendly. We will recommend Dana’s to friends and family!”
“Greg is top notch. He took the time to explain in detail how I should clean our air filter unit between scheduled maintenance visits.”
“Our technician, Scooter, was punctual, professional, knowledgeable, and customer service oriented in his demeanor. Thank you Dana’s Heating for the continued reliable and professional service!”
“I always have a great experience. Give this man a raise.”
“Service from Dana’s was great as usual! Justin was great, explaining everything and advising about the units.”
“Detailed explanations every step of the way. Terrific experience.”
“Service performed with skill and knowledge of systems. The technician was very courteous and personable. We are very satisfied.”
“I’ve been a loyal Dana’s customer for 20+ years and Justin is just another reason why I will continue that tradition. Today Justin completed annual services on my: furnace, tankless hot water heater, a/c unit, in the main house and a mini-split unit in the ADU. He was courteous and professional at all times. He is an excellent communicator and ensured I had a complete understanding of the work he did prior to leaving. Thank you to the entire Dana’s team for always ensuring a positive customer experience.”
“Rick has maintained our heat pump in top notch condition for years.”
“Rick S. was very patient in explaining how to set the temperatures on the thermostat”
“George pleasantly, patiently, and accurately assessed heating and cooling options for my house and recommended an approach that offered a better performance and lower costs than what I had been looking at.”
“As always, courteous, professional, thorough. That’s why we are still with Dana’s.”
“Rick did a great job of maintaining my furnace and informing me of its condition. He clearly knows and does his job well.”
“I live near Manchester which has internet problems on a sometimes daily basis. Recently internet service was cut for the entire area. Our 1050 lost contact with the router and two errors were noted on the Network Status. The problem was not serious and the system still functioned. Brian called me back the following day and had me flip the circuit breakers and when re-energized, the whole system booted up normally. I greatly appreciate the quick response to my problem on this long holiday weekend. I am glad I choose an American Standard air system and glad I has it installed by Dana's.”
“Both technicians (Cody was the other with Nick) were great; explained everything. Called to let us know they were heading our way, very personable and seemed knowledgeable in their work. We’ve always had very good service when Danas has sent someone out.”
“David was very knowledgeable and friendly. My experience with Dana's heating has been very good and my neighbors are also satisfied with their service and technicians.”
“Technicians are professional, friendly and, most important, knowledgeable. Dana Heating has been and will continue to be my go-to company for all thing’s heating/cooling related. I always recommend Dana Heating. Thank you for your continued great service.”
“Daniel showed up on time, did a good job. Very professional and knowledgeable. Answered all of my questions. Overall a very good visit.”
“Roger gave me thorough, straightforward, helpful advice. It was greatly appreciated.”
“Dana Heating & Cooling is great to work with. Very professional and responsive.”
“I had Zack some out to give an estimate for replacing an old boiler with a combination of ducted heat pump and ductless mini-splits for my house. He arrived on time, was courteous and professional, and took his time carefully noting all of the relevant factors. I would not hesitate to use Dana's in the future.”
“Dave was very professional and very kind and pleasant. He gave me two estimates. I was very pleased with the results. Always happy with Dana’s service. Thank you.”
“Tom did an excellent job with a very difficult diagnostic work up. Our heat pump is back up and running. He was very polite and professional.”
“Elias definitely knows his trade, pleasant, informative and thorough. Give him a raise in pay and position.”
“You have three David’s on staff but this one is retiring. Too bad. He was great and fun to talk with. He also did a good job but most of your service people do. He was just a bit above the rest.”
“They were on time, friendly, considerate, and answered all questions thoroughly. Explained and demonstrated installation and features of newly installed AC unit and new thermostat. Left work area clean.”
“Excellent service. Joaquin could not have been better.”
“Had a new heat pump and furnace installed in January. Yesterday was the first time to use the cooling feature and it didn’t work. Dana’s set me up with next day service, Elias showed up this afternoon, figured out the issue and fixed it on the spot. Friendly, efficient and great service!”
“Mike explained everything that needed to be done and made it very easy for me to understand. He did a fantastic job.”
“Carl and Elias are both knowledgeable and I received caring and thorough service from Dana’s.”
“Justin was here to perform maintenance on my furnace, and heat pump unit. He was very friendly and knowledgeable, and I learned a lot while he was performing the maintenance. It is very refreshing when after a visit like this, I come away more knowledgeable and confident about my heating/cooling system. My cat, who is a very good judge of character, really, liked Justin, as well. Very high recommend – thanks Justin and Dana!”
“Quick response, friendly, professional employees providing help with maintaining equipment to receive optimal air flow. Also provided information for possible update of system in future.”
“We’ve been satisfied customers for many years now. Carl managed to squeeze us into the schedule right away. Elias took the time to find the root cause of the problem plus was able to fix it right away.”
“Cody was prompt, courteous and friendly. Performed his duties in a timely manner and answered our questions after reporting his findings.”
“Very knowledgeable, understood our concerns, didn't try to upsell us and asked what we were looking for. Very professional and friendly.”
“I received excellent service… Dave arrived on time for furnace maintenance-first time ever since we bought the house in 2014. He performed his job efficiently, and thoroughly. He placed “Fresh Air Dampers”-apparently the builder didn’t put one, I’m grateful for Dave’s integrity. For no furnace maintenance since 2914, I didn’t have to replace anything, Dave said everything looks good. So no unnecessary cost other than for maintenance service. Will definitely use Dana’s Heating service again.”
“Justin did a great job servicing my Heat Pump. He explained everything I needed to know.”
“Called to advise what time he would be arriving. Seemed very proficient. Explained how the service went and fortunately there were no issues to our system. Very professional. Further, explained the annual maintenance program that Dana’s Heating has and we signed up for it.”
“What a great team of professionals! Joe, Kyle and Patrick were here the most, and did a great job installing a new water heater, gas furnace and heat pump. Dakota and his partner did the wiring. Rick did the estimate and sold me on the system. All of them answered any questions I had and were a real pleasure to work with. Highly recommended!!”
“Very professional maintenance service. Greg explained what the service entailed and advised us on the status of our heat pump. Would recommend Dana’s whole heartedly.”
“Tom was very thorough and explained the process as he went along.
He was professional and engaging!”
“I had a new heat pump and air handler installed on Feb 22. I had many questions about its operation, the thermostat, and the meaning of the static air pressure readings. I have bought a digital manometer to try and improve air flow through my duct work. I have already written to American Standard twice and they referred me back to the installer. I also encouraged PSE to show the Amps on the new smart meters they are installing. Roger was very helpful and made some good suggestions as to how I could improve my system.”
“Dana’s connected some ducting (quite large) cleaned all my ducting lines and sent a technician to inspect my furnace to see if everything is in working properly. These were (3) separate appointments and everyone from the office to field staff has been a pleasure to work with. Strongly recommend!!!”
“I was very pleased with George M and the amount of time he took to understand our needs and how to address them. And the estimate was sent in a timely manner.”
“Justin was very informative on what he was doing. Provided us with some helpful tips. Very happy with his service.”
“Overall I’m very satisfied with the duct work cleaning done. The home I’m in had some major remodeling done and I noticed my furnace filter was getting very dirty faster than I had hoped, and it’s a big expensive filter at that. Joaquin put a smaller, 1” filter behind the large return vent to capture more dust and debris, there wasn’t one there before. He also rotated the return grate so that the vents face upward instead of down so now we don’t see into the duct (it’s up high on the wall). Now I need to get that large 4” dirty filter replaced! Thank you Dana’s Heating!”
“Prompt, courteous, Professional, helpful. He came right in and took care of business. I would have him back at my house again”
“Timely, efficient, knowledgeable…very easy to work with.”
“I have been working on this 1970 house for the past 7 years. Much work had been done in preparation for the installation of a new electric air handler and heat pump (replacing an oil furnace). I knew that I wanted an American Standard system and one installed by Dana’s due to the reputation and reputed quality of each. I was not disappointed. I am very pleased with the quality of the workmanship and attention to detail of the installation. Dustin led his crew well and directed his apprentices how to best accomplish their tasks and have pride in the job they were doing. The finished installation of the air handler, as well as the refrigeration lines, was beautifully done and Dustin’s sheet metal work was as good as any Boeing product. Dakota and Mike also did an excellent job at laying out the electric lines, inside and out. The end product were electric lines which were both efficient in there use of space and pleasing in appearance to the eye. I am writing this review after five days of use of my new American Standard system and I am very pleased with its performance, quietness, and so far, relatively low consumption of kilowatts. Thank you very much for your fine work and to the full Dana’s Crew. TAM9 Variable speed Air Handler and AS 4A6L6048A Heat Pump”
“Greg was punctual, friendly and knowledgeable. Explained things well and answered all of my questions. Dana’s will always the first place I call. Whether it be for maintenance or eventually a replacement. I recommend them to family and friends. Thanks again Greg!”
“Daniel was excellent and looked over our system thoroughly.”
“Excellent Communication, Timeliness and professional service!”
“Scott was very professional and personable. He obviously was very skilled and was done quickly.”
“Bob was a very good mechanic and fixed our problem (no heat) to get us to the next step of replacing our air con system which is in need of complete replacement. Very good and quick to analyze the exact problem and look forward to next steps.”
“Cody W was personable and very thorough.”
“Cody was superb, and thought of ways to investigate a problem with flooding that I’ve had since installation. He was very polite and courteous and really knew what he was doing!”
“Customer service was excellent, from the person who answered the phone, to the technician. The technician, Tom, was especially great. He was personable, very thorough, and appeared extremely competent. We feel very confident in the work that was performed, and he was even nice enough to explain everything he was doing, and answer all our questions about this repair, and other HVAC queries! Will absolutely use Dana’s again, and recommend them to others! One other thing, we got very timely service, only a few days after calling, and at a time that worked for us. All in all, very impressed!”
“We appreciate the professionalism and friendliness displayed by the young men who provided our service. They were knowledgeable and easily able to answer our questions. It was a genuine pleasure to work with them.”
“Justin came to give our system its one-year check yesterday. He was on time and explained what he was going to do. Very helpful. I’m glad I chose Dana’s!”
“Daniel was very polite, efficient, and kept me apprised as to what he was checking and when and then followed up with how it went.”
“Crew was highly professional, skilled and efficient, while also being good natured and friendly. Excellent communication on the specifics of the game plan. Work site totally clean and in order upon completion. Excellent work. A great crew.”
“Excellent service, I’m a happy customer.”
“Cody made a call before heading over and arrived exactly the time he said. He was very friendly and efficient. Satisfied with Dana’s and their service. Thanks!”
“Excellent service and a very friendly and knowledgeable technician”
“Very efficient and thorough. Very polite. Answered questions with knowledge.”
“Very helpful very knowledgeable. Totally awesome experience. Thank you”
“Thorough and professional service of my heat pump. Thank you!”
“No complaints. On time, efficient, polite, friendly and answered all our questions. Thank you for asking.”
“Dave did a fantastic job as always. I have consistently received excellent service from technicians and recommended you to others on several occasions. This year my initial contact regarding scheduling of service left a lot to be desired. I just ended the call and called back later with a better result.”
“He is always friendly and very informative.”
“They did a great job finding the problem and getting my furnace working. Very competent and reasonably priced. I will call them every time.”
“We are so thankful from the Office staff to your wonderful installation crew, for helping us during this busy cold season, in installing a replacement oil furnace unit for one of our rental homes. Everyone was extremely gracious and helpful and the tenants were so very happy with your services. Thank You to all of you!!!”
“We deeply appreciate the excellent service we had today. Mike was so knowledgeable and helpful. We are so glad to have our heat again. The repairs will hopefully get us through the winter few for some years to come. Dana’s has always been just the best. Thanks to Mike and your entire team!”
“Greg was great. Found EAC was not connected. Fixed and tested. Also serviced both heat and AC. I appreciated his service and immediately signed up for annual plan. Thanks”
“As always great service and friendly personnel.”
“If I did not write a message asking for help on your website, I might give up with you and your front desk.
I am glad that I did and you sent Justin P. right away on the same day on 11/10/22. I was grateful for all your help.
Justin did a good job and he knew what he was doing. I am happy with the result even the American Standard did not cover the cost.”
“I just wanted to reach out to you today and let you know how pleased I am with your technician’s, Dustin and Ethan today. They did a really great job today!, they were early and explained what they were going to do and after the were done they cleaned up and explained how to maintain the electronic filter! I have been looking for a heating company to service my system and after today I know it will be your company who I will call for service here on out! Thank you again.
Rick J”
“Timely, professional, efficient and knowledgeable. Very satisfied.”
“Outstanding customer service both on the phone and in person. They answered all my questions and was up front with the repairs and the cost. Lucas was very respectful and knowledgeable. I will definitely use Dana Heating for all my future business. Thank you all!”
“The person was polite and professional.”
“I am always pleased with the service that Bobby gives me and that is why I request he do the work when making an appointment. He has a very pleasing personality and I appreciate that.”
“Daniel was prompt, efficient, and professional. Plus, it was very nice to visit with him after seeing him regularly at his previous job site!”
“Gary was professional, experienced and friendly. His demeanor was excellent and he represented himself and the company with upmost respect. Gary is a great team player that should be looked upon as a great asset to the business.”
“So hard to get any service calls appointments to show up. I’m just glad your tech showed up and took a look at my equipment and found the problem.”
“Very polite courteous technician. Unable to replicate noise problem. Nothing serious apparently. Reassured us that system seems to be operating properly.”
“On time every time! Doyle was clean and very knowledgeable.”
“Gary was very friendly, professional and kind. He did the maintenance and also explained the thermostat to me. I was very pleased with his work.”
“Great service. Professional techs. I would gladly use Dana’s again.”
“Very professional and efficient! Dana’s service is top notch!”
“Rick was such a pleasant person and did a thorough job to determine what was causing my circuit breaker to trip. He also took the time to tell me different program choices I can make for my thermostat to make things run more easier for me.”
“Dave was thorough and thoughtful. Excellent customer service. Great representative for your company!”
“As always Dana’s Heating and Cooling does a top notch job. Their annual service maintenance is very detailed and they look out for any potential wear on the system.”
“Gary was great, did the maintenance work and liked my dogs!”
“Very polite, professional, and knowledgeable. Everything was explained well and my questions were answered. I would definitely recommend this company. I plan on using Dana’s Heating from now on!”
“Came on time, explained everything he was doing, was very polite and professional”
“Quickly diagnosed the problem and reset system.”
“Dave provided a great annual service for our HVAC system. He provided some helpful corrections to settings to make sure the system will keep running smoothly.”
“They did a great job for us. Thanks!”
“Cody was professional and friendly. This is the second time he has serviced our house and he always does a great job. Dana’s always provides great customer service and value for the price.”
“Justin did an outstanding job from beginning to end. Explained well for questions, great customer service. Thank you”
“Dana’s has been fabulous ever since I installed my new furnace 5 yrs ago. And Rick has been there a few times now 🙂 I’ve never had any problems getting help soon and they’re just great! Thanks you guys!”
“Dave was very friendly and did a great job.”
“The heater would fire up and then shut off. Then start the process again. Rick determined that the gas level was too high therefore causing the system to overheat. It sounded like a blast furnace! After adjusting the level of the gas, it appears to be much better. This is after replacing the blower and mother board. I am happy Rick was able to come up with a solution to this problem that has been ongoing since the day it was installed! Thank you, Rick”
“Cody was pleasant and professional. He provided a quick tutorial on setting the thermostat that was very helpful.”
“I have to give a shout-out to Dana’s, I had an issue with one of our ODU’s down at my store, I called the company who I purchased it from less than 4 years ago, after a long wait for them to look up my info, they had the date I purchased the system but could not find any info on my system, they scheduled me for the next day and no showed. I won’t name the company… but it rhymes with Culligan lol. So I called Dana’s, they scheduled me for the next day, got a confirmation and they showed up and took care of the issue within an hour… Props to you guys!”
“Outstanding professional customer service!”
“Very efficient; personable. Helpful with gas furnace and gas water heater maintenance. Very pleased with Dana’s as usual!”
“Service technician arrived on time, evaluated my system, and took corrective action. He was professional, courteous, and friendly. I’d be happy to have him back for future problems.”
“Bob’s the best! Finds the problem right away and fixed it. I was expecting a big bill, but was pleasantly surprised on how reasonable it was. I will only call Dana’s.”
“Wonderful service. Very thorough and knowledgeable.”
“Joaquin and Clayton were very respectful to me and the property. They did an excellent job cleaning the vents and left everything in good order.”
“Work was complete, clean and professional.”
“Scooter did a great job serving our Mini-Split. The system looks and performs like new again. Thanks”
“Thank you so much for your wonderful service, I really appreciate your prompt and quick answer. Bobby was very helpful and above and beyond”
“Polite, courteous, respectful, personable, and efficient”
“Dustin, Dakota, and crew were outstanding! Showed up when scheduled, explained clearly, great workmanship, and cleaned up. We were very happy! Wished we could remember more of the names.”
“Daniel was very thorough,courteous and professional!”
“So we had all new heat pump installed six months ago and I thought there was a problem but a very nice James came out and explained to me how it worked and let me tell you I’m not one that likes to be wrong but I was oh so wrong and he was very kind and said every house is different and many things factor in to how many times you need to change the filters . So a huge shout out to Dana’s for sending some one out promptly to address the issues because the stand behind their work and wanted me to be happy!!! They have been outstanding with customer service from day one and have Earned A Loyal Customer !!!”
“Mike has been to our house twice now. First time for a repair and last one for annual maintenance. Both times he was friendly and professional. Extremely thorough and honest. For our repair he found a loose connection and fixed it. Showed me where the problem was and how he was going to repair it. For maintenance he went over all the components, checked to see if they were in range, then cleaned everything-even the moss he found growing in the outside unit! Again he went over everything with me and gave me advise on how to prolong life of unit (hint: replace filters often). Totally trust Mike and Dana and will only use them.”
“The technicians did a great job on our furnace maintenance”
“Dana’s Heating and Cooling was recommended to us by my daughter Tonya Swann, and we have been so pleased.
From the beginning repair call to find we needed a new system, each step from the different divisions, repair, sales, duct cleaning, all your employees have been so professional and top notch. Your office has called and confirmed each appointment and all have arrived on time. In my experience, your Company has much to be proud in the service you have provided. Thank You!”
“Danas is always great to work with. Dave was our tech, he’s helped us in the past as well. Very knowledgeable and friendly. I highly recommend Dana’s heating and cooling!”
“The Guys did a great job once they arrived. Only an 1.5 hours late.
The truck was not working well and shutting down about 4 times during this maintenance. I was a bit disappointed and they were frustrated stopping, going out to restart the vac system then getting back to work. Unless you have pets I would not recommend this type service.”
“Wow. We are extremely happy and beyond satisfied with your excellent service! Thorough, clean. Well explained. Efficiently prepared, and fun to watch your work. Every penny is worth an investment in gold, thanks to your incredible performance today. A great relief for those that went through Summer 2022 without a cooling system! You just extended our lives! Thank you!!”
“Mike performed a very detailed system inspection to verify the system was functioning properly.”
“The crew was very professional, courteous, knowledgeable, hard working and friendly.”
“Awesome! Joaquin and Clayton were professional, kind and thorough! Very pleased with their work.”
“Daniel was great. We’ve been using Dana’s for over 15 years and I realize things change – we used to get 2 service visits a year, went down to 1; they also used to be able to give us a closer time as to when the tech would be out but this time I called the office just to find out if they had any idea as to when the tech might arrive (due any time after 12 pm; I called about 1:30 pm) but was told they had no idea. Then all of a sudden, he showed up a little after 3 pm but no one called; he was surprised as he thought the office had contacted us – guess miscommunication between main office and techs, but he was great. He did a thorough job and was very polite. Not giving 5 stars only because no one bothered to let us know he was on his way.”
“Not sure if my technician was Mike or Mike H. So please correct my review record. Mike was very thorough and answered all of my questions In a clear way. When he left I felt that the system had been given a really good look which renewed my confidence in repairs and initial installation done by another party. I had water damage and mold to deal with last year.”
“Folks seemed to know their jobs. All were courteous,pleasant.
We assume they knew what to do, we did not have any means to dispute what was done. We have no complaints. Thank you”
“Showed up promptly, got right to work, and worked through the maintenance tasks quickly and efficiently. A very pleasant experience.”
“Today the Annual Service was preformed – The Tech. was very friendly, professional and very efficient. The service was thorough and neatly done. Thank you Dana’s Heating for providing comfort and keeping us safe all year long.”
“On time and quickly found problem and repaired in same trip”
“Gary is a super friendly guy-knowledgeable and thorough. Takes the time to explain his work . 2 thumbs up!”
“Helpful and persistent in finding problem “
“Young man's name was not on invoice and I don't recall it. He is a credit to your company. Professional and polite. We will use your services/repair in the future. Sharron”
“Dana’s service is always prompt, efficient, and gets the job done. Their techs know their stuff and are courteous and do a great job educating you without being pushy and trying to upswell. Scott was amazing and I’ll gladly have him and Dana’s out again for all my furnace and heat pump needs.”
“Cleaning done quickly and thoroughly. And they cleaned up after words.”
“Bobby was awesome,very efficient ,very professional.also explained things to us very well”
“Kind, helpful answering questions..”
“Excellent knowledge about our system. Answered all of our questions. Great job!
Thank you”
“Reliable, responsive, careful, knowledgeable.”
“Bobby was professional, thorough, and very helpful. Great experience and I will be using Dana’s again based off this service.”
“Helpful, friendly, informative. Put on shoe covers and tarps on floor to prevent dirt etc on our carpet. Still working and ask’s questions if they don’t know or other way they will call office.”
“Gary was friendly and thorough. He also serviced the hot water heater and suggested we continue that every other year. Thanks Gary!”
“Carl is professional as well as very friendly. My son and him used to play softball together. Knowing this we totally trust his recommendations.”
“Was within timeframe given. Did thorough inspection. Did not rush.”
“Great job! Carl was very personable and communicated well. Glad to keep up the association with Dana’s from the previous owner. Thanks!”
“Scott was friendly, helpful and got the job done!”
“Was promoted and completed maintenance in a timely manner.”
“Will was very efficient with the regular maintenance
He also troubleshooted our dust problem recommending duct cleaning. He called and secured an appointment for that service before leaving”
“Lucas really cared about finding the cause of the problem, not just ordering new parts He was knowledgeable and professional in his interactions with me…a wonderful experience with this representative of your company.”
“Cody and Joaquin were wondering. They were professional and provided great customer service. They answered all of our questions and we felt very comfortable with the service they were providing. We felt it was well worth the money we spent. Dana’s has great employees. Keep up the great work.”
“Doyle was very professional and thorough”
“A Sunday repair. He was professional and through. Kept me informed. I was very happy with his work.”
“Our system service appt was quick and thorough. Technician was courteous and answered all our questions during the process. This is the 2nd house we’ve used Dana Heating for updating and maintaining our heating/cooling needs and glad we chose them.”
“Will was very courteous, thorough, and explained things well. He really took the time to look into the different parts of our system and find a solution. There was no pressure and great communication. Every step of the appointment was great actually – the people who answer the phones are
Friendly and efficient, scheduling and reminders are easy, billing is clear and easy. We will use Dana’s again!”
“Always completely satisfied with your personnel and service.”
“Wow, very impressed with the tech that came out. Young but very professional and troubled shoot the problem quickly. Been a customer of Dana’s for many years. Glad to see he has some good help.”
“Justin was great! He communicated very well with each step of the repair and gave me options to choose from. Very satisfied with Dana’s!”
“Before I had switched to Emergency Heat, I had taken a video of how my heat pump couldn’t seem to stop cycling off and on. I showed it to the technician, Will, and added further verbal descriptions. Will was a good listener, methodical, and best of all, he diagnosed the heat pump’s malfunction. I appreciated that he demonstrated a fine balance of friendliness with professionalism. Thank you!”
“The best experience ever, the 2 guys were friendly, explained everything they were doing, we highly recommend Dana’s to anyone who needs good work done! Thanks again!”
“Bobby was informative and helpful. I appreciated his assistance. Thank you.”
“Carl has been the one to complete the yearly maintenance on our furnace for quite a few years now. Extremely helpful, knowledgeable, and kind.”
“Excellent service! Very professional and helpful!”
“Arrived on time. Explained what he found clearly. Very pleasant. Will recommend Dana”
“The technician, Dave, was very friendly and knowledgeable. I really appreciated having someone I could trust for my repair. He definitely gives Dana Heating a very very good rating. I was totally satisfied with both Dave and Dana’s heating and glad that I called Dana’s. I am looking forward to meeting the sales person who will give me a bid for a new furnace. I will definitely recommend Dana Heating to all my neighbors and family.”
“The crew called ahead of time let me know that they were on their way they were very professional when they arrived got right to work did a great job of cleaning the ducts cleaned up after themselves and very reasonable”
“On time, very informative, willing to answer questions, plenty of feedback and suggestions.”
“I loved having Dave in my home to repair my furnace. He was quick and efficient while still being very friendly. The house is toasty warm now, and we are set up for regular maintenance for next year.”
“Roger was very nice and took time to explain everything and go over the paperwork.”
“Roger called and asked it was ok to come early. He showed up and was very professional, he asked questions, I asked questions, took pictures, some measurements, did a walk around the home, did an energy assessment , talked about what AC and furnace units would be required. Wrote out and explained the estimate on the spot.Very quick and through.”
“Dave’s visit was most appreciated and, despite the bad seasonal timing, confirmed our suspected need for furnace replacement. He made an adjustment on our thermostat which should have allowed our heat pump to run at a lower outside temperature…that hasn’t proved to be helpful. Nonetheless, we appreciate the service.”
“Justin did a great job! He’s very thorough and knowledgeable. Thank you! I will definitely be calling Dana’s again.”
“Outstanding Service. Bobby did an excellent job in fixing our heater. We have heat now. Thank you very much. I’ll recommend it to others.”
“You have two Mikes, so I hope I have the right Mike. He was knowledgeable, efficient, and thorough! Very thankful for him!”
“Justin did a great job, he quickly addressed an issue I wasn’t aware of and efficiently and professionally completed the maintenance. 5 stars!”
“Justin showed up exactly as he said he would on time. He was polite, courteous and professional. He troubleshoot the systems thoroughly finding a fuse out in the furnace in the crawl space. He used shoe covers to come and go in the house He fixed the HVAC and educated my wife and I how to use it more effectively. Thank you Justin for your excellent customer service. I’m a 100% satisfied customer! Terry Mitchell”
“Great service. Made it through the snow, but then my heater quit. They were able to get to me a week earlier then expected and got it fixed that day. Used Dana’s before & will use again.”
“As usual, the service from Dana’s was great. The service rep (Bobby) was very polite and friendly and immediately identified the problem (my guess was way off). His work was fast and he left us with a good explanation of what was done and what we should beware of. I heartily recommend Dana’s for everything involving heating and cooling.”
“Daniel was amazing! He is very well versed in his field!”
“I believe the worker was Mike. He did a great job!”
“Technicians identified the part that was leaking immediately and performed all necessary checks after repair to ensure there were no other leaks present. They also answered all of my questions to my satisfaction. Thank you for a job well done.”
“Chad’s visit was exceptional in many ways–level of knowledge was apparent about all aspects of systems’ design, recommendations for short and long term enhancements as well as apparent design failures. Believable, honest and reflected our 15+ year experience with performance from excellent to poor.
Gave me the immediate confidence to change maintenance providers after a recent very poor experience.”
“Your Team did a awesome job. Completed project a day a head of time. Completed everything as promised.
Thank you
Dale”
“Very professional. Fourth year they have serviced my system. I am 100% satisfied with their service.”
“Rick found our problem and will make the repairs when the parts are in. Your service is great”
“David is friendly and a very good listener who took the time to thoroughly explain the issues that concerned us.”
“Service man was well prepared and informed about our HVAC system, and courteously answered my questions. He did a complete checkup of our system.”
“Rick was very knowledgeable and professional. His first thought was the fix/repair needed. Our family is warm and cozy again…thanks team Dana!”
“This was an annual inspection of my entire heat pump system. AC and heating and thermostat. Very comprehensive, and new filter added. Carl, the technician, was very efficient, tidy, and polite. He was here last year as well. My system checked out perfect!”
“Lucas was very helpful during a phone conversation.”
“Very pleased with our experience getting our air ducts cleaned and we will definitely use Dana’s Heating & Cooling again.”
“Bobby was thorough on checking out the issue I had. He helped explain the process of the heat pump to m, as he worked to figure out the issue. Unfortunately for me, the issue is I have to get a new heat pump pretty soon. But Bobby put me more at ease, by helping me to schedule a time for an estimate, and to get an idea of the process. Bob was courteous, friendly, timely, and helpful. Thanks Bobby I appreciate your help. “
“Very professional. Explained options in an understandable manner.”
“Dana’s is simply a great company to do business with. From installation to performing maintenance they are always professional in their conduct. I’ve always received a call back on the same day in addressing my concerns and they even text reminders of maintenances coming due. What I really like about them is that they do not contract their work out to third parties. There may be a bit of a premium, however in return I get peace of mind. Even during these pandemic times they have sent someone out to address my concerns.”
“Daniel was very personable, polite, efficient and competent. He let me know when he was on his way and showed up promptly.”
“Lucas did an exceptional job troubleshooting the problem with our furnace and resolving the issue. He was professional, thorough, and courteous. We appreciated how patiently he listened to our questions and explained the solution. He called ahead to let us know he was coming, arrived on time, and worked quickly and efficiently. We were very pleased that he was the technician sent back to install the new parts.”
“I would like to commend Cody and Joaquin on their work ethic. They performed their jobs with professionalism and knowledge about what they were doing. Not only that, they were kind, polite and pleasant. I felt very comfortable having them in our home. I commend Dana’s for hiring such wonderful young men. Thank you.
Karin T. Klein”
“Justin is an exemplary representative of Dana’s Heating and Cooling. We admire him for his professionalism and customer service. He arrived promptly as notified and had an excellent understanding of our equipment. Dana, you can be proud of Justin’s work and customer relations. We feel confident that our equipment has been correctly serviced. Thank you Justin.”
“Carl is very friendly, professional, quick and thorough!”
“Mike found a loose wire in our thermostat and fixed it quickly. Everything works great!”
“As usual, we had a great experience with technicians from Dana's Heating (in this case Mike). Professional, highly competent, explained things well. Thanks all.”
“Gary is great and I appreciate having the same technician.”
“Bobby was prompt, professional and courteous.”
“Rick quickly diagnosed the problem and came up with the solution. Excellent job by Rick and air conditioner works great again. Thank you.”
“Gary texted and called me to give me a heads up that he is coming. He is a professional and courteous. He explained what he did and answered all my questions. Thanks, Gary “
“Gary has entertaining fish stories and was still able to get my furnace’s PM visit executed in a timely fashion. Can you ask for more?”
“Serviceman courteous and good listener. Did maintenance work quickly and efficiently. Very satisfied.”
“Mike G and Lucas very professional gentlemen took the time to explained the work being done and answered all my questions. Outstanding employees!”
“Mike G and Lucas very professional gentlemen took the time to explained the work being done and answered all my questions. Outstanding employees!”
“Justin did his job very professionally and completely. I appreciate the advice he gave me.”
“Great job by Justin. Very polite and thorough. Took the time to walk me through the system and explain all elements to me. Clean and courteous. Represents your company well. Send him next time!
Thanks,
Jim B.”
“Justin was a great tech and very friendly.”
“Bobby should get a raise and a promotion! Arrived on time, cordial, clean, positive, knowledgeable. Bobby quickly found my problems (there were two). The diagnostic cost for this was the best I could find ($109). He clearly explained what failed and why it failed and how to fix it. He also made a really great suggestion to relocate my thermostat. I did what he told me to do and SUCCESS!!!”
“Gary was on time and very efficient. He had the necessary parts with him and quickly made required repairs. Very pleasant.”
“Carl was pleasant, professional and a pleasure to interact with. This was an annual check, and he performed that efficiently. I also appreciate that he changed our air filter.”
“My dad and I scheduled a duct cleaning service for his multilevel house as well as my manufactured home – Jeremy and Ryan were the techs who carried out our service!
Prompt, kind and informative to say the least. They worked cautiously around our anxious dogs and cats. Ryan and Jeremy also gave us a very in depth explanation of what the duct cleaning process entailed as they went through.
A big shout out to Jeremy who informed us of alarming circumstances to do with our vents and how we could remedy these issues!
All around a wonderful experience. We’d recommend this company to anyone.”
“Gary has serviced our furnace several times now. He is proficient at explaining what service he has performed and is friendly and on time”
“I am very pleased with the estimate and installation of my American Standard heat pump. Everyone involved was friendly, fast and efficient. I look forward to many years of great service. Thank you all. Dave”
“We were thrilled with Brian’s work and customer service. He worked on our heat pump on the hottest day in history so we could stay cool. We’re grateful and telling everyone about Dana’s. Thanks!”
“Brian O did a fantastic job in diagnosing the problem & making the repairs to our heat pump. His expertise is appreciated. Thank you Brian.”
“Dave, the technition, was very knowledgeable and thoroughly performed trouble shooting until the problem with the unit was confirmed. He patiently explained applicable details and outlined a plan of repair. We feel very comfortable dealing with Dave & the Dana organization”
“Brian was very thorough and diagnosed the problem with ease. Recalibrated the thermostat and now it works great”
“Very professional, explains what he’s doing, informative, very efficient. Well done!”
“Wonderful job. Very efficient and speedy.”
“I do not know why anyone would use anyone else but Dana’s. Every time we needed something installed IE: A/ C or a heat pump they did an outstanding job and very polite and took the time to tell us what they were going to do. All the way from the salesman (David) to the installers (Jose and Brandon) to the electricians (Mike and Dakota). What a great team. Thank you, Carol and Don.”
“Professional, courteous, and efficient. You guys are the best! Keep up the great work!”
“Rick called early to alert us he would be here in 1/2 to 3/4 hour. He arrived, got busy and found a potential problem, explained our options and replaced the item. He was professional and spent time to answer our questions. We were pleased with his visit.”
“Timely, efficient, personable. Brian has serviced my home now for both heater and air conditioning and the quality as well as professionalism are top notch. Very happy with this company.”
“We had both our gas furnace and heat pump serviced by Dana's heating. Rick was on time and knew exactly what needed to be done. He answered all of our questions. We have had Dana's service our furnace and heat pump for years. Rick is a prime example of why we keep going back to them.”
“Both furnace and hot water heater replaced in one day. The team of Dylan, Zach and Zackary work well as a team – always polite and courteous to us and themselves! Neat appearing installation – and all functioning well thus far.”
“Dave was very knowledgable of the entire system and answered all of my questions, checked all of the systems. Thank you”
“Quick, courteous, very knowledgeable. When he comes out to do annual maintenance I am confident my furnace will run smooth and efficient all year.”
“Quick, courteous, very knowledgeable. When he shows up every year I know my furnace will run smoothly and without issue!”
“Brian was great. We always use Dana’s Heating and Cooling.”
“Rick, of Dana’s Heating was very professional, very nice and very helpful. I come in to this house not knowing about my heating system, and he took the time to show me what he was doing, why it’s important,and how to better understand it. He was courteous, and let me know he was on his way. He is very knowledgeable and answered all my questions. I feel a lot better about everything because of Rick. Thanks Dana’s, for having such a great standard of knowledge and service!”
“The air quality in the house is better! Thank you.”
“Your maintenance guy was very knowledgeable, friendly, and courteous.”
“Always great service. Brian has been here a few times for maintenance and is always courteous and knowledgeable if I have questions. Thank you!!”
“Knowledgeable, friendly, informative!”
“Carl is capable, personable, and efficient. No complaints.”
“Overall great experience. From scheduling to the work done by Brian. We received a friendly reminder of the appointment the day before and a 15 minute heads up before arriving. I would recommend!”
“Bob made a thorough check for the problem. He called, was on time, & very professional.”
“Super impressed by Gary. I appreciated the photo text before he arrived so I knew who to expect. He was fast and professional and the one part he didn’t have on him today, gets installed tomorrow, so I’m thrilled.”
“Awesome service, Gary listened to what we had to say. He was cordial, pleasant, even socialized with the one cat who dared to venture out and greet him. Glad to have installed a gas furnace and water heater with Dana. You guys rock “
“Justin did everything right. He called ahead with his ETA. Arrived on time (neatly dressed) and explained what he would be doing. I asked that he check on the exposed refrigeration piping insulation, which he did. He was courteous throughout and finished promptly.”
“Professional, friendly, honest, knowledgeable, & efficient”
“Scott was quick and professional. He informed us of what was wrong and what we are looking at. Then made an appointment for someone to come out to get the job done.”
“Scott is very kind and professional. He performed the annual service for our gas furnace and installed an air purifier. The air purifier wasn’t on the schedule, but when we discussed the possibility of purchasing one, Scott offered to install it today which was great! We really appreciate Scott’s great work!”
“Our gas furnace and central air conditioning are 12 years old and they have had yearly maintenance every year. Hopefully, regular inspection/maintenance will extend its lifespan. If not, it’s still one less concern. Carl who did this year’s maintenance is efficient, friendly, and knowledgeable. I appreciate that when I had a question he hadn’t been asked before, he called in and got me a definitive answer before he left. Very happy using Dana’s. Aloha.”
“Carl was great! Very friendly and efficient.”
“Always professional, courteous, and gets the job done.”
“I was concerned because my electric bill had tripled and Scott assured me that
there was not a problem with the furnace fan.”
“Another great maintenance service by Dana’s. Justin was friendly, knowledgeable, efficient and took the time to explain and answer questions. Thank you!”
“Another great maintenance service by Dana’s. Justin was friendly, knowledgeable, efficient and took the time to explain and answer questions. Thank you!”
“Mike was spot on with our yearly maintenance. I highly recommend him and Dana’s Heating and Cooling.”
“Justin was just great! He was friendly, informative and helpful.”
“Carl was very helpful in explaining what he was doing and why. Professional and pleasant to deal with.”
“Expert and honest repairman. I am extremely happy with them.”
“Friendly and helpful. Explained everything carefully.”
“Was timely and prompt. Quite professional.”
“Quick to send tech when needed. Pleasant & professional service. Highly recommend Dana’s heating and cooling.”
“We were very happy with the service and professionalism Samantha and Ryan showed us. Efficient, careful and kind..”
“On time, polite, efficient, helpful. Good job.”
“Good service, friendly servicemen. Dana’s has always done us well.”
“Wonderful work from Dave! He knew just what the issue was and fixed it QUICKLY!”
“Our American Standard 1050 controller (thermostat) failed. Mike G. came out that day and replaced it. Then he programmed it and ran it through all the tests to make sure it was working properly. Great job Mike! Dana's has always been prompt whenever we have had a problem. We have them do an annual service to make sure the entire system is working perfectly and we wouldn’t have it any other way.”
“Justin was friendly, thorough, and very professional. It was a pleasure having him service our furnace.”
“The technician was on time, came masked and with shoe protection. Explained what he was doing, both on the furnace unit and thermostat. Replaced the filter (which can’t be accessed without a ladder).”
“Absolutely great technicians. Re-routed my lines to the heat pump and it looks professional-a wonderful change. They were really nice as well!”
“My blower quit working and I had no heat. I called it in on a Saturday and a repair person was sent right out and found the problem and got the part ordered, and by Tuesday had the heat back in the house. Everyone was really nice and understood the no heat and cold weather we were in. I was so glad to have heat. I have been with Dana’s for 20+ years and I have never had any problems with anyone working at Dana’s. I highly recommend Dana’s.”
“Justin was very helpful answered all our questions. Very friendly and helpful.
Thanks.”
“Dana’s is terrific. I’ve used them for routine annual maintenance as well as with an emergency outage. Responsive, capable, professional and affordable. You will always know when they show, what needs doing, what was done and what it will cost.”
“Answered all my questions. They went out of their way to provide great service!”
“Prompt, experienced service without pushing extras or brands. Would recommend/use services in the future.”
“Detailed explanation of work performed during annual furnace maintenance. Technicians are always on-time and always very professional. The office staff is very easy to work with and keep you informed of your appointment.”
“Great customer service and efficient.”
“We are very pleased with the installation of our new heating and cooling system. Jose, Jeremy and Mike were very personable and professional. They worked well together, answered all my questions and made the experience very pleasant. I would highly recommend Dana’s to my friends and family!”
“I recommend Dana to everyone. You’re always on time and very pleasant and friendly.”
“Very satisfied with the service as always- been using them for over 30 years.”
“Gary has been to my house twice for repairs on my oil furnace, each time his visit was outstanding. Gary is very knowledgeable. We appreciate it.”
“Carl was very knowledgeable and professional. He arrived promptly and thoroughly answered all my questions. I appreciated his attention to detail and would highly recommend.”
“Called ahead, arrived explained what he would be doing, great customer service.”
“Dave performed semiannual maintenance checks of a new heat pump installation. He also answered several questions which helped me understand the system better. He knew to use non-technical terms to get through to me. I appreciate his knowledge, apparent skills, and time.”
“After many ignition switch replacements, Brian finally analyzed the problem correctly as a mismatch between the circuit board and the ignition switch. So, we are going to see if that fixes the problem. However, it took literally outside the box imaginative and engineering understanding to solve this chronic problem.”
“An emergency call had to be made by Dana’s. Unfortunately, they needed tech support which was only available by day—and it was a holiday weekend. Parts needed from the factory, but installation was successful.”
“Gary was great!
He talked me through everything, and even shared ideas about our ongoing projects around the house.”
“Brian was timely, informative, and got the job done quick! Thanks for getting me back up and running!”
“Between the young lady, I initially talked to and the professional, Chad, we had the best experience one could hope for. Thank you and God bless.”
“Our thermostat broke in early January a few hours before our daughter and baby were coming to spend two nights. Dana’s got Dave to the house within 2 hrs! Replaced the thermostat under warranty. Dave was professional, efficient and personable. We’ve been loyal customers for several years and this recent experience confirms our trust in Dana’s.”
“Brian knew how to diagnose and identify my Navien WH problem.
I will call him back if we need his services in the future.”
“Experienced electrical surge to house that fried the furnace among other electrical devices. This happened at 10:30am (1/6/21) Puget Sound Electric responded and fixed external problem by 12:30pm. Assessing damage I noticed the furnace had no power at all. I called the office personnel who were very helpful and put the call out for a tech ASAP. Rick showed up at 2:10pm troubleshot and fixed problem by 3. Very proficient and professional. I’m very happy that we have heat. It was an expensive fix, but I get it. This stuff is not cheap. Thanks again.”
“Both technicians were professional, informative concerning the problem that was found, and discussed the repair and solution. I appreciate that. I have always enjoyed Dana’s service. Thanks!”
“Gary was great. He texted ahead to introduce himself, arrived just when he said he would. He was efficient and explained everything that was done.”
“Professional, quick service! My furnace stopped working correctly over the holiday weekend. Dana’s had Mike out to service it Monday. He was knowledgeable and efficient and had everything back to 100% in no time. Thank you!”
“Gary called so we could be prepared, and was very on-time. He answered all my questions, had some valuable advice, and very professional. Our furnace is good to go for another year..much appreciated!”
“Found the problem with our heat pump needs repair or replaced Dave was very knowledgeable and great at sharing options and possible costs. Great guy “
“Very helpful and safety conscious to protecting the customer. Been happy with Dana’s work and service support for many years. Good company to deal with.”
“Gary worked like a dog, knew his stuff, was very informative and up front about the whole process. I felt like I got more than my money’s worth, and felt great about the condition of my furnace when he was done. He is a great representative for Dana’s.”
“Dave was able to assess the problem with the defrost panel and get the heat pump up and running. He has ordered the needed part and let me know when to expect him back to finish the repair. Very nice and answered all my questions.”
“I found Gary to be extremely knowledgeable, professional and friendly. He answered all my questions to my satisfaction. I would definitely recommend Dana’s Heating to all my friends. Thank you, Gary…”
“You guys are great. You have been servicing our system since we moved in over 4 years ago. Carl was wonderful. He was quick and very personable. He was happy to give loves to my dog and did his job well. Thank you for all you guys do!”
“Very good communication before and after the appointment”
“Scott is knowledgeable, skilled, courteous and professional. Thank you for his services.”
“Dave spent hours researching the new part for my furnace, to find the correct settings. Thank you, Dave, for your determination and persistence!”
“A major part broke in my furnace on Monday of Christmas Week 2020! Replacing it meant ordering and installing the new part before Christmas Day. Santa’s elves Scott (tech) and Amy (office) made it happen! I’m so grateful for a warm house on Christmas Eve! Thank you!! Merry Christmas and Best Wishes for a super 2021!”
“Mike is a fantastic employee. He is very knowledgeable and conscientious with his work. He came to my house at the end of a long day for him and set out to troubleshoot a complex problem and insure and long term fix.”
“Brian was friendly and called before arriving. He was great with my pets and was done with everything in about and hour and a half. Also wore his mask which I know most appreciate! Thank you Brian!”
“Very prompt, personable, and professional. Carl was respectful of COVID by wearing a mask, gloves and shoe coverings—we appreciated that very much!”
“New installation.
Quick, efficient, informative, considerate, and it was done beautifully! My new heat pump is beautiful! It cost what I was told it would cost and the team was reliable and right on time!”
“Words to describe Dana’s Heating tech “Bobby” are Professional, courteous, knowledgeable and friendly. Great experience, learned of their maintenance program, signing up and feel blessed to have them in our community.”
“Bobby did a great job. Fast and efficient. He explained everything he was doing and answered all of my questions. We will continue to use your company for all our heating needs. Thank you.”
“Great! Mike was on time, knowledgeable and wore a mask the whole time!”
“Dave was a true professional. Kept me informed and stopped by after tanks were full”
“Rick communicated as planned before arrival, once at the house Rick carried out his checks on the furnace found the fault quickly, repaired the fault then carried a number of additional checks to make sure all was well with the furnace.
I have been using Dana’s Heating for many years and will continue to do so.”
“On time, professional, and friendly. Would definitely recommend Dana’s. I was informed of their yearly maintenance program, and promptly signed up. Appreciated being notified by text that my technician was on his way—as well as who would be coming out.”
“We had no heat coming through our vents – just cool air. I called late in the afternoon and Dan arrived the next morning. He was very nice and professional and rewired the furnace so we could at least get 50% of our heat. He ordered the parts we need and said they would be here the first part of next week. I really appreciate having someone come out so quickly.”
“Gary was friendly and helpful. He replaced parts and cleaned the filters. Our furnace runs much quieter and better than it has in a long time.”
“Friendly, knowledgeable technician. Courteous, offered explanations. Was compliant with covid precautions.”
“Scott is really a pleasant guy, very efficient and knowledgeable!”
“Scott was friendly, polite and very informative with obvious knowledge of repair, replacement and parts. He was a joy to have in my home. I will be requesting him as my technician in the future.
Scott is a asset for Dana’s to have on board!”
“Gary was very knowledgeable, efficient and thorough.”
“Carl was very polite and professional. Each question we asked was answered in a manner we could relate to as novices. He has a deep understanding and knowledge of our Heat pump/AC and went about his observations and testing like a true "Pro." We definitely want him back!”
“Carl explained everything he was doing & why he was doing it. He showed us the live video on his pad as he examined our furnace. Carl was very conscientious.”
“Excellent service by a very knowledgeable expert technician. Thanks!”
“Arrived on-time. Dave was knowledgable, friendly and explained what needed to be done.”
“Bobby and his partner were very thorough, very polite, a pleased customer. Would recommend this company. Top-notch.”
“Always five-star service from Dana’s!!! Given my very specific Covid restrictions, Carl followed my specific instructions wonderfully. He was informed that I’m in a high-risk group for Covid and he graciously and politely followed my requests, even though I knew that Dana’s already uses these safety protocols. Carl also explained a few things very satisfactorily about my system that I questioned. Great customer service!!! I’ll keep recommending Dana’s in the future. You all are the very BEST!!!”
“The heater installation went ok overall and we are satisfied with the furnace. We were initially told that the whole job, which includes a water heater replacement, would be complete in 3 days. We are now waiting to hear when you will be back to complete the rest of the job.
Thank you for the very professional team.”
“My son Daniel was present when the job was performed. Brian was working thoroughly and he made sure that our heater is working properly before he left. Our heater is working a lot better now. My son and I are satisfied and happy. Thank you, Brian.”
“Exceptional service. Friendly and efficient, on time and professional. I have used this company for over 10 years and would recommend them to everyone.”
“He is a fine service provider and Dana ambassador. Very pleased with service”
“Very friendly and efficient. Found some issues that made repairs expensive. Waiting to see what the cost of replacing the system will be.”
“Thank you so much for the awesome service and recommendations The level of professionalism Mike had was top notch! I highly recommend Dana’s for any heating service!”
“Dave was on time, quick and friendly! Great experience!”
“Gary was friendly, polite, and professional and did a very good job of annual maintenance and inspection of our furnace and ventilation system. Thanks for working us into your busy schedule – greatly appreciated.”
“Immediate, knowledgeable, professional service provided by Brian today. From our first call, our needs were met. We received texts announcing ETA and introducing our service technician. The whole process was very reassuring to us.”
“Our water heater went out this morning just before the holiday. We called Dana’s and were able to get someone out here the same day. Bob, our technician, was able to successfully diagnose the problem and take care of the issue. Thank You for the great service and expertise.”
“Carl was very friendly, respectful, and professional.
He was a delight to speak with. He took all COVID precautions.
I really liked the text with his name and picture so I knew who was coming out. Carl called when he was on his way.”
“After only one phone call, Chad, our original comfort guy helped arrange a quick service call. Just a couple of hours later, Bobby arrived coming from a good ways away. He was courteous and professional at around 730pm (as we have come to expect from all Dana’s employees :)). A few minutes in and he found the problem right away. A frayed loose wire that had gotten caught by the blower fan. A quick repair and we were back in business with our month old system. Bobby also found that the control panel was installed upside down. Maybe need a little closer QA on the install but the service was prompt and awesome. Once again, a satisfied repeat customer. Keep up the great work!”
“We have always loved Dana’s Heating. They are friendly and knowledgeable and have always done good work for us.”
“Dave provided excellent service when he fixed my furnace. He figured out it was a simple blown fuse and fixed it right away. It’s great to have heat again!”
“Carl was informative and covered everything. Very satisfied with his service.”
“Dave was very friendly and quick to discover what was going on with my furnace! Gave me multiple options on how to solve it.”
“On time, texted me prior to arrival so I could direct them to correct parking, worked efficiently, and placed outside unit where I wanted. Someone suddenly remembered who was paying the bill.
The unit works perfectly and was a professional installation despite a small error made on the “plan”. A little caulk and paint and it will be hardly noticeable.
I would recommend this company very highly and will use them again. Worth the wait for such a good product and installation”
“Always a good experience. Highly recommended. Been using Dana’s for over a decade and will definitely continue.”
“I would recommend Dana’s for any heating and cooling needs. Very professional, knowledgeable, and friendly helpful technicians and office staff.”
“Had a problem with my gas furnace at 6 pm on Saturday night. I called Dana’s after hour services and they were able to dispatch Dave to my home following a call he was currently on. Dave was in our driveway and began diagnosing our problem by 8 pm. In no time Dave had identified the problem and the corrective actions needed. He was an excellent technician, courteous, and treated my home like his own! Thank you, Dave.
I’ve been with Dana’s for almost 20 years now. Over that time they have installed and maintained every major system in my house including furnace, a/c, tankless hot water heater, and electrical panel. I highly recommend them for your home’s systems maintenance, repair, and replacement when needed.”
“Dave did a great job explaining the problem and making the required repair. We couldn’t have asked for more!”
“Very polite and respectful. Worked through the day in less than great weather”
“We thought our heat pump was making funny sounds, so we called to have a tech visit. It turned out to be normal working sounds. Brian was very nice in explaining what we had heard was normal and recreated the sound. Thank you for easing our worries.”
“Great service, timely and great to talk with. Answered all questions when we asked!”
“Brian did an excellent job and was very friendly & explained the issue very well. He was able to fix it right on the spot no disruptions to anybody in the house and even the dog like him. Didn’t try to push to sell us on anything. I would recommend Dana’s Heating and Brian anytime.”
“Excellent service. A gentleman and on-time service done quickly. He also was wearing a mask protecting others.”
“I had a gas furnace replaced and AC added and I am very satisfied with the installation. I would highly recommend Dana’s Heating & Cooling!”
“Brian was great. Talked me through the problem and fixed the issue. He was on time, professional, and took the time to fix the issue.”
“Dana’s has an excellent staff—both in the office and service technicians. Among the BEST is Cheyenne. We have had her twice in the past two years; once for service & and once for maintenance. She kept us informed of her arrival time, and once here, Cheyenne was very helpful in resolving our issues and even explained a problem we were having with the hot water heater leaking. She is very polite and thorough in her work, and her professional skills are also tops.”
“Scott was professional and we appreciated his work.”
“My tenants said Scott was “amazing “. I was pleased that the company provided a name a photo of the service person for security purposes. It can take time to get a response for an appointment though.”
“Carl was on time and was a pleasure to work with. He did a good job of servicing our heat pump.”
“Amazing service would recommend Dana’s Heating & Cooling.”
“We have used Dana’s since we purchased our home in 1999.
They serviced our old oil beast and helped us transition to a gas furnace, and tankless hot water heater. We appreciate being able to have a renewable yearly maintenance agreement. The office calls us yearly to remind us to set the appointment. The techs are knowledgable, thorough, and extremely respectful of our home.
Their follow-through is exemplary. Will recommend to anyone.”
“Bobby was amazing. Even though we had to order a part for the heat pump he bypassed it to get heat in our house immediately. Thank you Bobby”
“Carl is exceptional! Professional, knowledgeable and courteous. Thank you for your excellent service!”
“Scott worked efficiently and was professional.”
“Came out on short notice, texted and called about the ETA, and got my furnace back up in an hour despite it being inconveniently buried in the crawl space! Couldn’t ask for more than that.”
“Three day install performed on time. Technicians were courteous and professional. The new equipment worked as advertised.”
“Installation was done on time and done well.”
“Josh & his partner did an awesome job. Showed up on time. Very professional. The trucks were stocked with tools. This is my mother’s house and they did my furnace install as well. Very happy with them & will recommend Dana’s every time. “
“Scooter called ahead and showed up on time. Worked efficiently.”
“Dylan and Zach installed our new heat pump and were wonderful. They arrived on time, worked hard all day, explained everything in language I could easily understand, and they could not have been more professional. No time wasted! I highly recommend Dana’s Heating.”
“Just had my old heat pump/furnace replaced by Dana’s. I love my new comfort system! It’s so quiet compared to the old one. Chad provided the estimate and worked with me on scheduling.
Dylan and Zach installed the new system. I was so impressed with all three of them; excellent customer service and communication, friendly, knowledgeable and punctual for appointments.
Thanks!”
“Friendly and knowledgeable. Great job!”
“Brian was fantastic. He was punctual and professional. The only problem I had was that due to my water heater being unfixable I cannot get an estimate for 2 weeks. Other than that great work by Brian.”
“Great, excellent work. Want him back next year for service.”
“Chad did the initial inspection and estimate and did a good job. Jose was outstanding, professional, and had a great sense of humor. He answered questions throughout the installation and his post-installation walkthrough was great.”
“Gary did a great job. He diagnosed some problems with my furnace. He used his camera to show me the problems. Very happy with the service I got!!”
“Awesome, professional, on time, informative and a pleasure to deal with. Thank you”
“Rick was very professional, he was on time and was very efficient. I would recommend Dana’s to everybody.”
“Outstanding customer service answered all my questions.”
“Great service. The technicians were very knowledgeable and friendly.”
“Great job, friendly, courteous, and professional. Thanks”
“Professional, quick, polite; explained testing. Couldn’t determine what caused the previous heating cycle issue under owner but whatever it was has disappeared & the unit now operating properly.”
“Bobby was prompt, informed, and kind. We are very grateful to him.”
“Bobby is excellent in explaining what he is doing, how things work and made sure we knew how to get the best of our heating and cooling furnace. Bobby has been five-time servicing our furnace and he has always done so with knowledge, patience, and respect”
“Very helpful and informative. He went over everything and took time to make sure all our concerns where covered before he left.”
“Great job. Professional, answered all my questions, friendly, respectful, masked (so important these days). Highly recommend. Thank you so much.”
“He did amazing and his communication was great”
“Mike let us know he was on the way to our home. He showed up ready to do the job. He was honest about what was involved in the repair & provided slot of detail. He worked really hard. He was professional & friendly. We’re glad he fixed our furnace today.”
“Thoroughly evaluated system to insure there were no physical issues and mostly just a hiccup in the sensors and computer. It is working great now.”
“On schedule, professional, efficient, thorough, and pleasant to work with.”
“Excellent Service Very Professional Technician was very knowledgeable and was informative 5 Stars”
“Bobby was prompt, efficient, and friendly. I am very satisfied.”
“Rick was very courteous and allowed me to learn about my gas furnace in my new house.”
“Scott is a very professional and knowledgeable gentleman. Quite an asset to Dana’s.”
“I’m a new home owner and had some questions about the old gas furnace that came with the house. Cheyenne was very helpful and was able to answer all the questions I had. Dana’s will be my first call for any future furnace concerns!”
“Great service. Great communication. Professional.”
“Brian did a great job servicing our HVAC system. He was a pleasure to work with and helped us understand our system in our recently purchased house.”
“Thank you for the quick response to what I thought might be a major problem with my heat pump. I was relieved to find out that it was only a capacitor. Thank you to Brian and to you at Dana’s for the fast and complete service”
“Very courteous and told me about replacing my AC unit because it is so old that it can’t be serviced properly.”
“Fast and efficient. Showed up on time and was very professional. Showed us how to work the new thermostat and change the filters. Cleaned up after themselves. I highly recommend this company for your furnace needs. When it’s time to change the water heater in the future, I’m calling Dana’s Heating & Cooling. A+”
“Excellent service complete by a professional on time on schedule. Thank you for the text and telephone reminder that you were on the way.”
“Mike was respectful & an absolute professional. He made sure I got a replacement filter even though the crew apparently hadn’t left one when they installed the furnace last year. I was really busy with work when he came by & he was both understanding & helpful. You guys do great work & I recommend you often.”
“Mason was courteous and knowledgeable. Arraigned for a follow up appointment to get a quote on electrostatic air cleaner. He is very professional. Thanks Mason”
“Scott arrived at the front end of the established time window and had texted in advance. He performed admirably and we are in great shape for the next year. Thanks for continuing to provide such reliable service.”
“Very thorough. Excellent service. Thank you Scott.”
“Great communication, friendly and efficient service! Highly recommend.”
“Friendly, efficient service. Thank you!”
“Scott was great. He let me know when he was on his way, arrived promptly, and completed the service in a timely manner. When he was finished, he went over the details from his visit & made sure I didn’t have any questions or concerns.”
“Carl renewed my understanding of what great customer service is all about. After finishing the annual furnace maintenance he did a courtesy check of the electric hot water tank & found it in need of replacement. Thanks, Carl for the extra effort & helping to avoid a major water disaster. With this kind of customer service we will continue as loyal Dana's customers.”
“I have a complicated multi-zone heat pump system for a large house. Two other technicians from other companies could not find the problem or had miss-diagnosed the problem. Dana’s had the highly experienced tech that was able to troubleshoot the actual problem and make a permanent fix. I would highly recommend them! It is worth paying a little more for higher competence – saving $$ in the long run.”
“Never a bad experience with this company. Quality people, excellent service by some of the best techs I have ever met.”
“The few times they have been here, I feel like I learn so much about my system by the time they leave. They thoroughly explain the problem and show me what I can do if the issue arises again. They are a great company to do business with.”
“Dana’s installed my gas furnace and piping. The price was reasonable, all of their staff have been very friendly and professional, and they did a nice clean job on the install. Couldn’t be happier.”
“Totally impressed with Dana‘s – they not only got me in the next days they called ahead, to see if it was ok to come two hours earlier than the appointment! Our service technician, Cheyenne, was super polite, super professional, and very thorough. Highly recommended and I will use Dana‘s from here on out! GREAT JOB!”
“Dana’s took care of my needs with prompt service at a great price. Mike was incredibly professional and recommended things to watch for and told me what I could expect from my system. He was great to talk with and made me feel like he was here to protect my home and investment. Will definitely call Dana’s again!”