Archives: Reviews
“Great job by Nick. Very professional and answered all of my questions.”
“Dana’s has been fantastic for us. They installed a complete new heat pump system 2 years ago, did a great job (including relocating the outdoor heat pump to a remote end of the home at my request), and continue to perform excellent annual checks and maintenance for us. Couldn’t be happier with their work!”
“Appointment time was from 10-2
Technician shows up at 2:10 this is Wednesday the 8th
Now Friday the 10th furnace not working. Not pushing hot air. And now I need to take more time off my job so someone can come fix whatever problem that the technician left.
Extremely frustrated with this company they do not respect their customers time, and don’t care how many days they have to miss from they’re job to wait around to have them fix a problem that wasn’t there until they came to do “maintenance”.”
“Max was extremely polite and thorough with our new system and replaced our filter even though we were prepared to do it ourselves. He explained the process, results and recommendations clearly. It was a pleasure to have him in our home.”
“On time very clear and professional – got to it and repaired what was wrong without trying to sell me a new system. Very happy with DANA heating and cooling.”
“Cameron and James came out today and cleaned the ducts in my home. They told me everything they were going to do, and showed me where they had to cut the holes and how they were going to patch them, and answered my questions. They were very professional and courteous.”
“Arrived in between the hours promised. Quickly started to trouble shoot the problem. Found out that my heat air pump is bad and needs to be replaced. He then worked to get my furnace working again, trouble shot and found out that the valve was bad. And took time to explain the choices I had at the time. I went with getting the valve replaced, so that I have heat during the winter. But I will be contacting them to get an estimate on the heat air pump.”
“Max came out to do maintenance after we thought there might be a leak. He was kind, courteous, patient, quick, professional, and had such a positive attitude. This is our third experience with Dana’s, and we will keep coming back! Your service, professionalism, and expertise are top notch. Truly a blessing. Thank you for everything you do!!”
“Jerry is super friendly and conscientious, and he always does great work!”
“On time, knowledgeable, friendly, and worked up and clearly explained the bid in person.”
“Nick was courteous and friendly. He listened to the questions I had and provided answers. He fixed an issue I had with the thermostat settings. He went over what he worked on and gave me a report on the system. He was knowledgeable and thorough.”
“When your packed schedule meant the prospect of a week without heat, your people made the effort to find a way to squeeze us in immediately. Tom, who was both personable and conscientious, did an excellent job restoring the health of our furnace.”
“great service. arrived on time. thoroughly checked my system (found no problems). Answered all my questions. He was very courteous.”
“Although it was a minor issue I am surprised that no one had ever mentioned that this thing required water during cold weather months.”
“I called having a problem with my heater. Carl answered the phone and was so helpful! He walked me through the entire process and was so amazing! I told my husband we are only using this company from now on! Highly highly recommend very happy. Thank you so so much.”
Dana's heating arranged the service fast and on time.
Thomas knew what he was doing. He answered my question. It was a good service.
Dana's installed a heat pump system for me recently. The actual install went exceptionally well and the install team was top-notch professional in all respects. A number of on-site adaptions and decisions were required based on my existing furnace location and house design. The install team kept me well informed of the issues and when a decision was required on my part, it was very clear what the decision was and the impact of each one. I cannot say enough good about the install team. The business side of the house however was lacking in a few areas. (1) Company uses Wells Fargo for financing… a nationally noted bank that has business ethic issues, questionable customer service and reputation at best. I consider any business using them to be reflected in the same light. This almost caused me to go elsewhere for the install. Only because I had the entire cost on hand did I decide to go ahead with it. (2) No on-site inspection by actual install team member. This would have made things smoother. Salesperson knows the big picture and told me of a some obvious modifications to furnace that would have to be made, but the install team got a few surprises they should really have known about before hand. Not having an pre-install look by an actual installer is a poor practice in my opinion. (3) No final, clear, itemized invoice. An invoice was provided but did not breakdown unit costs. This is more a detail I suppose but important to me. If there were half-star options I would have given them 3.5 stars, driven almost entirely by their use of Wells Fargo in financing. Other than that… I highly recommend that they have an actual installer look at a job site before the scheduled install date. I cannot praise highly enough the professionalism, work quality and care taken by all of the installation team members.
Appointment arrival was on time and service was efficient and complete.
“Wayne called 10 minutes before he arrived. Introduced himself, was professional and courteous and did my furnace maintenance as requested. There was a vibration from the front panel of the furnace and he was able to resolve that problem. I have no complaints at all.”
“Wayne called 10 minutes before he arrived. Introduced himself, was professional and courteous and did my furnace maintenance as requested. There was a vibration from the front panel of the furnace and he was able to resolve that problem. I have no complaints at all.”
“The guys were great. Appreciate the quality care, as always.”
“Dana’s services our oil furnace every year and the process and service is outstanding! Our oil furnace is about 24 years old and doing wonderful. The techs are very professional and always take time to explain how the system is functioning. Would highly recommend Dana’s to anyone.”
“Dana’s replaced my furnace last year. I was so impressed that I went back to them to replace my heat pump. I requested that George come back for my estimate because he did such a thorough job last year. The installation crew arrived on time went right to work. They were professional and hard working. The installation was flawless including the cleanup. I highly recommend Dana’s.”
“Max C. is an excellent technician and explained every detail. He repaired my furnace and worked on it until the problem was solved. I so much appreciate his time and patience! Thank you!”
“Max C. is an excellent technician and explained every detail. He repaired my furnace and worked on it until the problem was solved. I so much appreciate his time and patience! Thank you!”
“The job was performed quickly and on-time. The technicians were extremely polite and helpful.”
“Roger came out to look at replacing furnace venting and helped me narrow down the problem quickly. Friendly, knowledgeable and professional.”
“Max and Brian provided outstanding service. Brian was in training and Max was careful to explain steps he was taking during troubleshooting my system and diagnosis if and adding refrigerant to my system. This was very refreshing to see as it helps insure Dana’s Heating and Cooling will be able to provide this same level of high quality on into the future. Very happy with the service I received.”
“Josh and Tristan were friendly, professional and thorough. I appreciate their expertise.”
“Very thorough, pleasant, worked quickly, answered questions we had. I know his name was Ryan but didn’t get the last name. He was knowledgeable and a good employee to represent Dana’s
Jay A
Tahuya, Wa 98588″
“Excellent service! Our tech was courteous & efficient! Advised us on a couple of things..explaining reason for it! Have never had an issue with your service!”
“From the initial call to schedule to the actual maintenance appointment everyone was so easy to work with, kind, not pushy. I appreciate you all very much!”
“I felt comfortable knowing I had a thorough inspection in a new dwelling.”
“Daniel was friendly, most efficient and competent. Would definitely prefer that he perform our annual servicr”
“For my yearly service, showed up at expected time, with a call ahead of time. Nice young man. Knew his job. Careful to keep house clean after going underneath which we really appreciate. Good job.”
“I have been with Dana's for over 15 years. They have always been thorough and professional.”
“Dana's Tach are always fast, clean and efficient and keep a tidy workplace. Scooter was no exception. I am very happy with Dana's service and will continue to use them in the future.”
“Vanessa helped me get our service date scheduled while accessing clear notes from Brian(service manager) regarding an insulation issue on the exit line, and getting this fixed on the same regular service visit. We appreciate your service! Thank you!”
“I want to express how happy we are with the overall experience of the work and installation. Your team was professional, informative, and skilled in their craft. They were attentive to cleanliness and ensured a clean environment for us after each day of installation. The cooling part of the system is working fantastically, and we will recommend your team to everyone we know.
Further, I want to express our happiness with the dedication the whole team gave to our project. The temperatures were very high during the installation, and it must have been over 140°F in the attic crawl space. Overall, I would say it was not an easy job, but your team worked very hard and got it done.”
“Greg arrived early, addressed the problem efficiently and thoroughly, and was pleasant, knowledgeable, and very helpful with my questions. Outstanding!”
“I received an estimate for ac installation from Roger. He showed up on time and was very helpful in explaining the install process, cost and financing options. He was not pushy when I said I would need to hold off on an install and was friendly and professional.”
“Dana’s is my heating and AC go to. They’ve installed and maintained multiple systems in my home over the years. They are courteous and respectful and very very thorough. I highly recommend them!”
“Nick J did an excellent job servicing our: furnace, tankless hot water heater, air conditioner, and mini split systems. He was through and explained everything he was going to do, what he was doing, and what he did when he was done. I had a few questions that he gave met complete answers to able to translate technical speak into laymen’s terms. Overall a great experience!”
“Very professional and thorough service. Highly recommend!!!”
“Jerry came today to install a new water heater. He was so nice! Extremely professional, explained everything, and just really nice. It was a pleasure having him in our home for a few hours. Thanks Jerry!”
“Max was very helpful and knowledgeable. Appreciate his time and expertise in seeming to fix our problem.”
“Brianna provided wonderful service in getting our emergent issue scheduled for resolution within hours of our call for help. James was here promptly and exceeded even the usual high standards of expertise, professionalism, and diligence that we have come to expect from the folks at Dana’s. I can’t recommend this organization highly enough, and we continue to be very grateful that we started working with them almost eight years ago.”
“Max was extremely professional, friendly, and thorough.”
“Greg was very professional and knowledgeable and we will be requesting him in the future for any ssrvice that we require”
“My overall experience with Dana’s Heating has been very good. Today I had a maintenance appointment. Max was my technician he was efficient and very professional . He did a complete inspection of my equipment to make sure it was working as it should be.
All Dana’s staff have been friendly and professional. I am very please with there work and service.”
“My overall experience with Dana’s Heating has been very good. Today I had a maintenance appointment. Max was my technician he was efficient and very professional . He did a complete inspection of my equipment to make sure it was working as it should be.
All Dana’s staff have been friendly and professional. I am very please with there work and service.”
“My overall experience with Dana’s Heating has been very good. Today I had a maintenance appointment. Max was my technician he was efficient and very professional . He did a complete inspection of my equipment to make sure it was working as it should be.
All Dana’s staff have been friendly and professional. I am very please with there work and service.”
“My overall experience with Dana’s Heating has been very good. Today I had a maintenance appointment. Max was my technician he was efficient and very professional . He did a complete inspection of my equipment to make sure it was working as it should be.
All Dana’s staff have been friendly and professional. I am very please with there work and service.”
“Max was great. Very thorough and answered my questions with ease. I would recommend highly. I have used Dana’s for a few years and trust them to provide me with great service. Always a pleasure.”
“Jerry was bright, courteous, and very knowledgeable. He answered all my questions and I learned some things during his visit. My furnace and heat pump system was in good hands for its yearly maintenance. Thanks, Jerry! “
“Rick has been performing the annual maintenance of our heat pump for many years. During this period his service has been outstanding. Consequently, we always request that he be the technician that is assigned to our job.
He calls to let us know when he’s coming,
arrives on time, quietly performs the necessary checks of our system, and informs us of the status of our unit before billing us and leaving.”
“Matt was very thorough and personable”
“Matt was very thorough and personable”
“We scheduled our annual maintenance inspection on our HVAC system. Your technician, Jerry, was there on time, did an outstanding job, answered all of our questions, and maintained a clean worksite. It was a pleasure working with him”
“James K is a wonderful service person. It took him forever to get through the traffic this morning and he was in such a good mood when he got here. He found the issue with my furnace and it took him a while. He serviced both appliances and did a wonderful job! Thank you.”
“Very helpful, thorough and courteous technician. Thank you!”
“The installation of a new heat pump for our home was great. The team was professional, they cleaned up everything after it was installed and answered all of our questions. From the beginning of the process with a quote to the installation it was a smooth process. Highly recommend Dana’s Heating & Cooling.”
“The installation of a new heat pump for our home was great. The team was professional, they cleaned up everything after it was installed and answered all of our questions. From the beginning of the process with a quote to the installation it was a smooth process. Highly recommend Dana’s Heating & Cooling.”
“Josh was well presented, respectful, and a pleasure to have as a service technician. He was very thorough and gave a verbal review of the HVAC system status. Would like to have Josh return for future maintenance services.”
“Tech was on time and friendly, service was professional.”
“Jerry was friendly and professional and we are so happy to have our tank working again!”
“We enjoyed working with our tech and he was very knowledgeable and honest with us as we discovered the problem with our unit.”
“Rick was competent and did his job efficiently. He spent time with me answering questions and providing information. Thanks, Rick. We appreciate you”
“Dakota was very helpful in helping figure out why our furnace doesn't always work when we're using our standby generator for electrical power. He extended his working day to be able to fit us into the scheduled appointment rather than asking us to reschedule for a later day. We wish all service technicians would be as thoughtful as this.”
“Josh conducted himself in a professional manner during the annual maintenance visit.”
“I would like to thank Dana’s Heating & Cooling for all there professional workers who solved a problem we had been having with our old oil furnace. They were on time, precise, and took pictures to show us the problems. A special thanks to David Jairl for answering all my questions, promptly scheduling service, and his extensive knowledge of oil furnaces! Good work from all .”
“Very happy with the service, I can always trust Dana’s crew for their ability , knowledge and honesty.”
“Max,
Was very helpful and did an excellent job cleaning and servicing our mini split system. I would highly recommend him.
Kim and Al Morgan”
“Provided assessment for a new heat pump install. Very thorough and knowledgeable.”
“Nick was on time, polite and informative when explaining maintenance issues on our equipment. Great job.”
“On time. Checked everything. Work completed in about an hour. Great notes and documentation of findings. A great experience.”
“Elias is pleasant and is knowledgeable about our system. Also even though Dave is retired, he provided excellent service over a number of years. Don’t use this for advertising”
“Dana employee was extremely professional and informative on our heat pump/air handler.”
“Nick performed excellent service on our gas furnace and heat pump. He was friendly and left the work area in pristine condition.”
“Excellent service, I have been using them for years. Always on time, excellent communication, and always explain everything to me. 100 percent recommend !!!!”
“Max was EXCEPTIONAL! We have always been satisfied with service and maintenance by Dana's, however, Max was EXCEPTIONAL and excellent! If we could request him for every future service/maintenance, we would. Kind, professional, knowledgeable, and carried integrity in his work. He answered any questions we had, and went above and beyond to do a thorough job.”
“As usual, the technician was knowledgeable and thorough his work was very detailed. I highly recommend Dana’s.”
“Josh was professional, knowledgeable, and very friendly. Explanations were excellent. Superb Dana’s Heating serviceman. Would recommend him.”
“Josh was professional, knowledgeable, and very friendly. Explanations were excellent. Superb Dana’s Heating serviceman. Would recommend him.”
“Sales, communications, and services were all performed in a timely and efficient manner. Would highly recommend Dana for HVAC needs!”
“We appreciated the knowledgeable, quick service replacing a failing furnace part, and friendly advice for keeping all running smoothly.”
“Greg is knowledgeable, very personable and has an outgoing personality. Thank you Dana Co and Greg “
“I requested that someone come out and look at my existing system and determine what I needed for a heat pump
installation. David came out the same day and arrived on time and with a great attitude (I am a Gen. contractor) and
have lots of experience with vendors and sub-contractors. He was very well versed in the matters at hand and very
detailed in his approach. He answered all my questions and offered some very good and insightful ideas on how to
approach my unique HVAC existing conditions…….”
“Troubleshot the locked motor and found low pressure in the system. Ruled out leaking (refrigerant) somewhere in the piping. A leak detector test equipment was used. Could not locate the problem. Injected Freon and dye in the system to pinpoint the location of leak. Will check back with the tech.
Useless detector? And I had to pay extra to find where the leak is located in few months.”
“Nick was very polite and knowledgeable at his job. He explained everything I needed to know and answered all my questions.”
“Nick did a great job diagnosing one concern I had plus the annual checkup.”
“Roger was very easy to talk with. Explained things well.”
“Excellent service included thorough check of heating and cooling system, discussion of findings and recommendations for necessary repairs.”
“Mike was very thorough in his analysis, explained everything and I was very confident after his visit. Always happy with the support we get from Dana.”
“A GREAT OVERALL SURVEY OF SYSTEM AND ANSWERED ALL MY QUESTIONS AND WAS A GOOD SYSTEM WORKER. THANKS”
“Tom checked our system and answered all of our questions. We appreciate his knowledge and skill. Our furnace is working great again. Highly recommend. Thank you.”
“Always professional and prompt service. The technicians are great and explain everything in detail.”
“Justin dug into the problem, tested every possible source of it, and persisted until even the last, obscure reason for it had been conquered. Great service.”
“Roger was very knowledgeable, answered all our questions, and was very personable.”
“Elias was super helpful and professional. He gave us several options and was completely honest about each. He was cognizant of financial issues and let me make the decision without any influence. I will definitely call Dana’s again for further assistance when needed”
“The technician could not answer my questions. As far as I can tell, he performed the required maintenance.”
“Very pleased. On time. Had part for unexpected repair on the truck. Left no mess. He email me the paperwork.”
“Polite, efficient, knew what he was doing.”
“Prompt, professional, polite, pleasant, helpful, informative, your service people are unparalleled.”
“Great service as usual, you don’t even know they are here.”
“Great service as usual, you don’t even know they are here.”
“Tom was phenomenal. He was informative, kind and courageous. He fixed my gas furnace within 15 minutes. Very knowledgeable and educated me on my filters.”
“Courteous, kind, efficient, smart can’t say enough good things would definitely recommend Greg in the future. Thanks for the quick service, same-day appointment
Great job!!”
“Josh was able to answer all our questions.”
“Justin did the yearly maintenance for my heat pump today. He was polite and knowledgeable about my system, and showed me how to set the time on my thermostat! Thank you for the reliable service!”
“Brian came to look at our furnace water exit line to find a solution to the line freezing in cold weather. We appreciate his expertise in problem solving and his positive and supportive customer service demeanor. We look forward to learning what we may be able to do to prevent this from happening again. Thank you Brian!”
“Tom was very professional and courteous. Arrived on time and immediately went to work to diagnose the issue.”
“Tom did an amazing job diagnosing the problem with our furnace. He was thorough and professional. He found a couple of things that were not set correctly when the furnace was installed last April. I think you should consider having a tech do a follow up on all of your installations to verify that the wiring, gas pressure, etc are correct. I still think that Dana’s is the best.”
“Justin could not have been nicer or more professional. His knowledge led him directly to the issue. He addressed it seamlessly and professionally. A+”
“Justin could not have been nicer or more professional. His knowledge led him directly to the issue. He addressed it seamlessly and professionally. A+”
“Justin upholds what my experiences have been with Dana’s Heating. He is friendly, knowledgeable, professional and honest.”
“I hope I have the name correct. He was very professional and knowledgeable and tolerated our puppy!”
“Nick was right on time and quickly completed the annual maintenance. He explained everything thoroughly and answered all of my questions. Very helpful and professional.”
“I’ve used Dana’s service for thirty years. They are consistently responsive, professional and thorough in providing both new furnace units, heat pumps and maintenance. Highly recommend them to everyone.”
“Nick was great. Friendly, despite my obnoxious dogs, thorough, efficient and respectful of my property. I’m very pleased.”
“Nick was great. Friendly, despite my obnoxious dogs, thorough, efficient and respectful of my property. I’m very pleased.”
“Scooter was professional and efficient with our service. Thank you very much.”
“Very knowledgeable and friendly young man. He was very respectful of our home and completed the work in a highly efficient manner.”
“Both gentlemen were nice, and answered all my questions. They worked around my dogs and understood concerns for keeping them in their kennel/bedroom.”
“Tom was extremely professional and we always trust Dana’s to do our installation and maintenance.
Tom was a great representative of your company.”
“Rick was great, never gave up until he found the issue and repaired it. we appreciate the great service. Thank you!”
“Always a good experience. We rely on Dana’s to keep all our HVAC systems in prime condition.”
“Personable and reliable service! All questions answered and everything updated for another year.”
“Greg was amazing. He didn’t give up until we had heat. He took the time to explain everything to me so I understood what was happening. Great service. Thanks”
“Dana put my furnace in just about 20 years ago. They come to clean and maintenance it every year. They are on time – do the job and clean up after themselves- they are trustworthy. But, they are expensive.”
“He spent the necessary time in very cold weather to get this done. Friendly and outgoing. All around, very good service!”
“Pleasant young man. Considerate, polite. Answered all my questions. Efficient”
“I had to be his last customer after a long day; Josh (hope this is the right guy) was friendly, knowledgeable, and clean.
Also quite tall!”
“Friendly, explained everything, Had helpful explanations. I would definitely have him back.”
“I called and they showed up the next afternoon and fixed the problem.”
“Great work. Diagnosed the issue and resolved it quickly.”
“Outstanding and very knowledgeable technician! Polite and friendly”
“Outstanding work on both our furnace! Great personality!”
“Used Dana’s today to find where we have a gas leak. Very quickly found the valve in the furnace is not closing all the way. Parts department is closed till Monday but hopefully they can get a new valve in soon. Todays service was quick, efficient and informative. Aloha”
“Wouldn’t go anywhere else. Always a great experience, super professional and great service.”
“Great service and top service techs.”
“Great customer service. Friendly and knowledgeable employees.”
“Coldest days of the year and our furnace isn’t functioning like it should. One call and we were assigned a day and time for tech to come out. They also tried to determine the cause over the phone. Our tech, Greg arrived at the appointed time and day, plus called when he was on his way. He was very polite, efficient and showed and explained to us what was wrong. Then he fixed the problem. Love this company and personnel.”
“He did a good job and I appreciate prompt service. He was professional and knew his business and I liked the results”
“The technician was as helpful as he could be in spite of our having an unsupported model of condenser and coil. He was unable to service our system but shared options for us to explore. We appreciate the advice.”
“Josh is bright and personable and provided excellent service.”
“Very knowledgeable, polite, and informative. Very impressed with the thorough inspection”
“Outstanding service. Rick was very good at explaining the issues with our furnace. He also took time to ensure we understood other options for our older system. Super impressed with Ricks professionalism.”
“Prompt, thorough, and professional, Dana’s workforce continues to instill confidence and trust in their products and services.”
“I couldn’t ask for better service: thorough, on-time, happy to explain work needed, efficient… and pleasant!”
“Excellent service. Friendly and knowledgeable. David took the time to work on my filter and quote a service for a new HVAC.”
“On time, knowledgeable and efficient with excellent work and clean up.”
“Nick was very professional, friendly and respectful of my home. He also gave me some helpful hints on maintaining my system.”
“Dana’s Heating and Cooling is a great company with excellent customer service. I would highly recommend them to anyone.”
“Nick J is on time, very professional. He really take time make sure everything is working properly. I am very happy with his service.”
“What a nice person! He was efficient, great about explaining things and very polite. Thank you Nick!”
“Great technician – on time, friendly, informative, great all around experience.”
“I just recently had a wonderful service call experience from technician, Josh P. On his way to my appointment he made a courtesy phone call to give me his ETA before arriving which is always a good sign of the professionalism of the company and the techs. Josh P was very friendly, polite and knowledgeable as he performed the annual preventive maintenance on my two ductless mini-split HVAC units. Of course he did a great service to me to keep me warm in the cold house as well as nice and cool throughout our brief two months of summer. Thanks again to tech Josh P and the wonderful staff at Dana's Heating and Cooling. Cheers”
“Dana’s has done a great job for us , we use them every year, fast, efficient and take care of things the way you’d expect”
“Greg is fantastic!!! Thorough, knowledgeable, and efficient, with great customer service.
Overall experience was tremendous!!! Highly recommend Greg.”
“Nick did a fine job reviewing our new system and checking all aspects and operation.Very good employee and explained all aspects of his check up. Look forward to seeing him in 6 months . Thanks for a great service follow up.”
“The technician was on time, professional and friendly. We will recommend Dana’s to friends and family!”
“Greg is top notch. He took the time to explain in detail how I should clean our air filter unit between scheduled maintenance visits.”
“Our technician, Scooter, was punctual, professional, knowledgeable, and customer service oriented in his demeanor. Thank you Dana’s Heating for the continued reliable and professional service!”
“I always have a great experience. Give this man a raise.”
“Service from Dana’s was great as usual! Justin was great, explaining everything and advising about the units.”
“Detailed explanations every step of the way. Terrific experience.”
“Service performed with skill and knowledge of systems. The technician was very courteous and personable. We are very satisfied.”
“I’ve been a loyal Dana’s customer for 20+ years and Justin is just another reason why I will continue that tradition. Today Justin completed annual services on my: furnace, tankless hot water heater, a/c unit, in the main house and a mini-split unit in the ADU. He was courteous and professional at all times. He is an excellent communicator and ensured I had a complete understanding of the work he did prior to leaving. Thank you to the entire Dana’s team for always ensuring a positive customer experience.”
“Rick has maintained our heat pump in top notch condition for years.”
“Rick S. was very patient in explaining how to set the temperatures on the thermostat”
“George pleasantly, patiently, and accurately assessed heating and cooling options for my house and recommended an approach that offered a better performance and lower costs than what I had been looking at.”
“As always, courteous, professional, thorough. That’s why we are still with Dana’s.”
“Rick did a great job of maintaining my furnace and informing me of its condition. He clearly knows and does his job well.”
“I live near Manchester which has internet problems on a sometimes daily basis. Recently internet service was cut for the entire area. Our 1050 lost contact with the router and two errors were noted on the Network Status. The problem was not serious and the system still functioned. Brian called me back the following day and had me flip the circuit breakers and when re-energized, the whole system booted up normally. I greatly appreciate the quick response to my problem on this long holiday weekend. I am glad I choose an American Standard air system and glad I has it installed by Dana's.”
“Both technicians (Cody was the other with Nick) were great; explained everything. Called to let us know they were heading our way, very personable and seemed knowledgeable in their work. We’ve always had very good service when Danas has sent someone out.”
“David was very knowledgeable and friendly. My experience with Dana's heating has been very good and my neighbors are also satisfied with their service and technicians.”
“Technicians are professional, friendly and, most important, knowledgeable. Dana Heating has been and will continue to be my go-to company for all thing’s heating/cooling related. I always recommend Dana Heating. Thank you for your continued great service.”
“Daniel showed up on time, did a good job. Very professional and knowledgeable. Answered all of my questions. Overall a very good visit.”
“Roger gave me thorough, straightforward, helpful advice. It was greatly appreciated.”
“Dana Heating & Cooling is great to work with. Very professional and responsive.”
“I had Zack some out to give an estimate for replacing an old boiler with a combination of ducted heat pump and ductless mini-splits for my house. He arrived on time, was courteous and professional, and took his time carefully noting all of the relevant factors. I would not hesitate to use Dana's in the future.”
“Dave was very professional and very kind and pleasant. He gave me two estimates. I was very pleased with the results. Always happy with Dana’s service. Thank you.”
“Tom did an excellent job with a very difficult diagnostic work up. Our heat pump is back up and running. He was very polite and professional.”
“Elias definitely knows his trade, pleasant, informative and thorough. Give him a raise in pay and position.”
“You have three David’s on staff but this one is retiring. Too bad. He was great and fun to talk with. He also did a good job but most of your service people do. He was just a bit above the rest.”
“They were on time, friendly, considerate, and answered all questions thoroughly. Explained and demonstrated installation and features of newly installed AC unit and new thermostat. Left work area clean.”
“Excellent service. Joaquin could not have been better.”
“Had a new heat pump and furnace installed in January. Yesterday was the first time to use the cooling feature and it didn’t work. Dana’s set me up with next day service, Elias showed up this afternoon, figured out the issue and fixed it on the spot. Friendly, efficient and great service!”
“Mike explained everything that needed to be done and made it very easy for me to understand. He did a fantastic job.”
“Carl and Elias are both knowledgeable and I received caring and thorough service from Dana’s.”
“Justin was here to perform maintenance on my furnace, and heat pump unit. He was very friendly and knowledgeable, and I learned a lot while he was performing the maintenance. It is very refreshing when after a visit like this, I come away more knowledgeable and confident about my heating/cooling system. My cat, who is a very good judge of character, really, liked Justin, as well. Very high recommend – thanks Justin and Dana!”
“Quick response, friendly, professional employees providing help with maintaining equipment to receive optimal air flow. Also provided information for possible update of system in future.”
“We’ve been satisfied customers for many years now. Carl managed to squeeze us into the schedule right away. Elias took the time to find the root cause of the problem plus was able to fix it right away.”
“Cody was prompt, courteous and friendly. Performed his duties in a timely manner and answered our questions after reporting his findings.”
“Very knowledgeable, understood our concerns, didn't try to upsell us and asked what we were looking for. Very professional and friendly.”
“I received excellent service… Dave arrived on time for furnace maintenance-first time ever since we bought the house in 2014. He performed his job efficiently, and thoroughly. He placed “Fresh Air Dampers”-apparently the builder didn’t put one, I’m grateful for Dave’s integrity. For no furnace maintenance since 2914, I didn’t have to replace anything, Dave said everything looks good. So no unnecessary cost other than for maintenance service. Will definitely use Dana’s Heating service again.”
“Justin did a great job servicing my Heat Pump. He explained everything I needed to know.”
“Called to advise what time he would be arriving. Seemed very proficient. Explained how the service went and fortunately there were no issues to our system. Very professional. Further, explained the annual maintenance program that Dana’s Heating has and we signed up for it.”
“What a great team of professionals! Joe, Kyle and Patrick were here the most, and did a great job installing a new water heater, gas furnace and heat pump. Dakota and his partner did the wiring. Rick did the estimate and sold me on the system. All of them answered any questions I had and were a real pleasure to work with. Highly recommended!!”
“Very professional maintenance service. Greg explained what the service entailed and advised us on the status of our heat pump. Would recommend Dana’s whole heartedly.”
“Tom was very thorough and explained the process as he went along.
He was professional and engaging!”
“I had a new heat pump and air handler installed on Feb 22. I had many questions about its operation, the thermostat, and the meaning of the static air pressure readings. I have bought a digital manometer to try and improve air flow through my duct work. I have already written to American Standard twice and they referred me back to the installer. I also encouraged PSE to show the Amps on the new smart meters they are installing. Roger was very helpful and made some good suggestions as to how I could improve my system.”
“Dana’s connected some ducting (quite large) cleaned all my ducting lines and sent a technician to inspect my furnace to see if everything is in working properly. These were (3) separate appointments and everyone from the office to field staff has been a pleasure to work with. Strongly recommend!!!”
“I was very pleased with George M and the amount of time he took to understand our needs and how to address them. And the estimate was sent in a timely manner.”
“Justin was very informative on what he was doing. Provided us with some helpful tips. Very happy with his service.”
“Overall I’m very satisfied with the duct work cleaning done. The home I’m in had some major remodeling done and I noticed my furnace filter was getting very dirty faster than I had hoped, and it’s a big expensive filter at that. Joaquin put a smaller, 1” filter behind the large return vent to capture more dust and debris, there wasn’t one there before. He also rotated the return grate so that the vents face upward instead of down so now we don’t see into the duct (it’s up high on the wall). Now I need to get that large 4” dirty filter replaced! Thank you Dana’s Heating!”
“Prompt, courteous, Professional, helpful. He came right in and took care of business. I would have him back at my house again”
“Timely, efficient, knowledgeable…very easy to work with.”
“I have been working on this 1970 house for the past 7 years. Much work had been done in preparation for the installation of a new electric air handler and heat pump (replacing an oil furnace). I knew that I wanted an American Standard system and one installed by Dana’s due to the reputation and reputed quality of each. I was not disappointed. I am very pleased with the quality of the workmanship and attention to detail of the installation. Dustin led his crew well and directed his apprentices how to best accomplish their tasks and have pride in the job they were doing. The finished installation of the air handler, as well as the refrigeration lines, was beautifully done and Dustin’s sheet metal work was as good as any Boeing product. Dakota and Mike also did an excellent job at laying out the electric lines, inside and out. The end product were electric lines which were both efficient in there use of space and pleasing in appearance to the eye. I am writing this review after five days of use of my new American Standard system and I am very pleased with its performance, quietness, and so far, relatively low consumption of kilowatts. Thank you very much for your fine work and to the full Dana’s Crew. TAM9 Variable speed Air Handler and AS 4A6L6048A Heat Pump”
“Greg was punctual, friendly and knowledgeable. Explained things well and answered all of my questions. Dana’s will always the first place I call. Whether it be for maintenance or eventually a replacement. I recommend them to family and friends. Thanks again Greg!”
“Daniel was excellent and looked over our system thoroughly.”
“Excellent Communication, Timeliness and professional service!”
“Scott was very professional and personable. He obviously was very skilled and was done quickly.”
“Bob was a very good mechanic and fixed our problem (no heat) to get us to the next step of replacing our air con system which is in need of complete replacement. Very good and quick to analyze the exact problem and look forward to next steps.”
“Cody W was personable and very thorough.”
“Cody was superb, and thought of ways to investigate a problem with flooding that I’ve had since installation. He was very polite and courteous and really knew what he was doing!”
“Customer service was excellent, from the person who answered the phone, to the technician. The technician, Tom, was especially great. He was personable, very thorough, and appeared extremely competent. We feel very confident in the work that was performed, and he was even nice enough to explain everything he was doing, and answer all our questions about this repair, and other HVAC queries! Will absolutely use Dana’s again, and recommend them to others! One other thing, we got very timely service, only a few days after calling, and at a time that worked for us. All in all, very impressed!”
“We appreciate the professionalism and friendliness displayed by the young men who provided our service. They were knowledgeable and easily able to answer our questions. It was a genuine pleasure to work with them.”
“Justin came to give our system its one-year check yesterday. He was on time and explained what he was going to do. Very helpful. I’m glad I chose Dana’s!”
“Daniel was very polite, efficient, and kept me apprised as to what he was checking and when and then followed up with how it went.”
“Crew was highly professional, skilled and efficient, while also being good natured and friendly. Excellent communication on the specifics of the game plan. Work site totally clean and in order upon completion. Excellent work. A great crew.”
“Excellent service, I’m a happy customer.”
“Cody made a call before heading over and arrived exactly the time he said. He was very friendly and efficient. Satisfied with Dana’s and their service. Thanks!”
“Excellent service and a very friendly and knowledgeable technician”
“Very efficient and thorough. Very polite. Answered questions with knowledge.”
“Very helpful very knowledgeable. Totally awesome experience. Thank you”